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" A tendency to focus on art over business has meant that too many designers have failed to make the most of their critical acclaim. "

Natalie Massenet

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" Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing. "

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" Audrey Hepburn has influenced me. "

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" I attended private Catholic schools in Paris and Los Angeles through high school. "

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" I'm the laziest person I know. "

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" Women just love to shop. "

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" I attend Internet conferences all the time, and they literally make the hairs on the back of my neck stand up. "

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" We're seeing a crazy appetite for people to acquire and invest in British businesses. "

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" I think there will be an increasing convergence between content and commerce, that it will be about following consumers instead of making consumers come to you, and I am especially excited about the various platforms that will allow more and more access to customers. "

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" I am honoured and excited to be taking on the role of chairman of the British Fashion Council. "

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" Anna Wintour has guided me. "

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" Even without an economic downturn, women sometimes want to keep their shopping habits to themselves. "

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" For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time. "

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" My experience is in merging extraordinary creative content with innovative global commerce. "

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" I graduated from the University of California, Los Angeles, with an English literature degree and travelled for a year before going to work. "

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" I don't get manicures, pedicures. I don't get my hair done as often as I should. "

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" I realised at a certain point that if I was going to have the kind of life that I fantasised about, I needed to get my act together. "

Natalie Massenet

" Ambition is important. Of course you can't get anywhere without talent, but there are a lot of talented people. To succeed, you have to be the most ambitious talented person. "

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" When I was a teenager, a psychic told me, 'Your biggest challenge will be life-work balance.' That's certainly turned out to be true! "

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" Always go into meetings or negotiations with a positive attitude. Tell yourself you're going to make this the best deal for all parties. "

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" I love contemporary culture. Even the stuff I don't like. "

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" Pregnancy is a very creative phase for me. "

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" In 13 years of doing my day job, I've learned a few things about motivating people. It's about setting a vision and, as long as everyone knows why they're doing what they're doing, you achieve that vision. "

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" When I was at U.C.L.A., I decided I was going to go to Japan and learn Japanese. "

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" Net-a-Porter offers catwalk fashion and trend-driven shopping, but for Mr Porter, while fashion is still important, style is key. "

Natalie Massenet

" It is a changing world with changing opportunities. "

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" I borrowed a creaky laptop from my husband, went into the web, and never came back. "

Natalie Massenet

" I thrive on competition. "

Natalie Massenet

" Grown-up clothes are more appealing because customers need to be able to project themselves into them. "

Natalie Massenet

" The British Fashion Awards gives us the chance to commend not only the winners but celebrate all of the individuals that contribute to the incredible achievements that make London the best fashion destination in the world. "

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" Success begins at that magical moment when you declare to yourself, your friends, and the universe that you believe you can do something different. "

Natalie Massenet