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" I graduated from the University of California, Los Angeles, with an English literature degree and travelled for a year before going to work. "
Natalie Massenet
University
California
Work
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" I think I'm a better mother because of work, because I'm happy. If I wasn't working, I would just be waiting for the kids to come home every day, and living vicariously through their lives. "
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" You cannot underestimate the impact the Internet has had on British fashion. "
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" The British Fashion Awards gives us the chance to commend not only the winners but celebrate all of the individuals that contribute to the incredible achievements that make London the best fashion destination in the world. "
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" Grown-up clothes are more appealing because customers need to be able to project themselves into them. "
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" I believe all positive things and negative things are valuable because they shape you. "
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" People always ask is it hard being an entrepreneur and a mum, and the answer is 'yes.' "
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" Anna Wintour has guided me. "
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" Pregnancy is a very creative phase for me. "
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" When I was a teenager, a psychic told me, 'Your biggest challenge will be life-work balance.' That's certainly turned out to be true! "
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" I attend Internet conferences all the time, and they literally make the hairs on the back of my neck stand up. "
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" You can no longer just have a magazine that shows you this glossy impervious image of women - in the studio, artificial, wearing a push-up bra. "
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" I think there will be an increasing convergence between content and commerce, that it will be about following consumers instead of making consumers come to you, and I am especially excited about the various platforms that will allow more and more access to customers. "
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" We haven't even begun to see just how many transactions are going to take place online. "
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" I don't get manicures, pedicures. I don't get my hair done as often as I should. "
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Done
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" I am honoured and excited to be taking on the role of chairman of the British Fashion Council. "
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" Customers want new things, and the way that they get them isn't written in stone. "
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" I realised at a certain point that if I was going to have the kind of life that I fantasised about, I needed to get my act together. "
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" A tendency to focus on art over business has meant that too many designers have failed to make the most of their critical acclaim. "
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" For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time. "
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" Brands will increasingly handle their own e-commerce and rely less and less on local distribution partners. Why should they give away their profit margins? "
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" My personal ambition remains the same - to be creative, to be modern, to stay one step ahead, to enjoy life. "
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Step
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" The interesting thing about London is that there are always stylish surprises around every corner. "
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" When I'm working, I have a hard time switching off, and when I'm not working, I have a hard time thinking of ever wanting to work again. "
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" It is a changing world with changing opportunities. "
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" Success begins at that magical moment when you declare to yourself, your friends, and the universe that you believe you can do something different. "
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" Even without an economic downturn, women sometimes want to keep their shopping habits to themselves. "
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" Even if I am predisposed to shop online, I see bricks and mortar as part of marketing. "
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" Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing. "
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