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" For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time. "

Natalie Massenet

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" I always thought I looked kind of like Keith Richards, and sometimes I think I look like Michael Jackson in his mug shot. But as I think Keith Richards is pretty great-looking, I'm embracing that part of me. "

Natalie Massenet

" I borrowed a creaky laptop from my husband, went into the web, and never came back. "

Natalie Massenet

" Britain has the most creative, dynamic and nimble fashion industry in the world. "

Natalie Massenet

" When I'm working, I have a hard time switching off, and when I'm not working, I have a hard time thinking of ever wanting to work again. "

Natalie Massenet

" Grown-up clothes are more appealing because customers need to be able to project themselves into them. "

Natalie Massenet

" You can no longer just have a magazine that shows you this glossy impervious image of women - in the studio, artificial, wearing a push-up bra. "

Natalie Massenet

" Even if I am predisposed to shop online, I see bricks and mortar as part of marketing. "

Natalie Massenet

" Brands will increasingly handle their own e-commerce and rely less and less on local distribution partners. Why should they give away their profit margins? "

Natalie Massenet

" I graduated from the University of California, Los Angeles, with an English literature degree and travelled for a year before going to work. "

Natalie Massenet

" Bling is good. "

Natalie Massenet

" We haven't even begun to see just how many transactions are going to take place online. "

Natalie Massenet

" As much as I love to shop online, I also love walking the streets on a beautiful day and seeing what finds I can discover in a small shop or vintage store. "

Natalie Massenet

" I attend Internet conferences all the time, and they literally make the hairs on the back of my neck stand up. "

Natalie Massenet

" To be a designer today is to be an entrepreneur. Whether you're a two-man operation in Shoreditch or a 3,000-person, vertically integrated brand, you need to have the wherewithal to run your business through investment, considering everything from start-up funds to your exit plan or what it takes to go public. "

Natalie Massenet

" You can still wear trousers and show off your ankles - which are a nice body part on everyone. "

Natalie Massenet

" Dear London, British fashion is a serious business. The British fashion industry is worth £21bn to the U.K. economy and employs 819,000 people across the country. With your help, we would like to see these numbers rise for the good of our industry, our talented designers, and our reputation worldwide. "

Natalie Massenet

" When you love something, it doesn't feel like work. "

Natalie Massenet

" I'm supporting the School for Creative Startups because the project's ambition - to boost innovation and the culture of entrepreneurship - is something I feel strongly about. "

Natalie Massenet

" I realised at a certain point that if I was going to have the kind of life that I fantasised about, I needed to get my act together. "

Natalie Massenet

" I've taken the love of fashion from my mother, and journalism from my father. "

Natalie Massenet

" Pregnancy is a very creative phase for me. "

Natalie Massenet

" I envision a day when a businesswoman will be having lunch, and then her phone will ring. When she opens it up, she will see an image of the latest Marc Jacobs coat that just arrived in stock. With a click of a button, she can purchase it and then find it waiting for her when she gets back to her office. "

Natalie Massenet

" We're seeing a crazy appetite for people to acquire and invest in British businesses. "

Natalie Massenet

" Twice I let people talk me out of good ideas. "

Natalie Massenet

" I believe all positive things and negative things are valuable because they shape you. "

Natalie Massenet

" Work means independence. It allowed me to shape my life on so many levels. "

Natalie Massenet

" Pre-Internet, maybe it took six months for a fashion message to get across to a customer base. Fashion messages are now being sent out overnight, simultaneously, to every market in the world. "

Natalie Massenet

" My personal ambition remains the same - to be creative, to be modern, to stay one step ahead, to enjoy life. "

Natalie Massenet

" What seems like a crazy idea today eventually grows. It's a 'with hindsight' thing. One day, someone will turn around and say, 'That was genius.' "

Natalie Massenet

" Success begins at that magical moment when you declare to yourself, your friends, and the universe that you believe you can do something different. "

Natalie Massenet