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" I always thought I looked kind of like Keith Richards, and sometimes I think I look like Michael Jackson in his mug shot. But as I think Keith Richards is pretty great-looking, I'm embracing that part of me. "

Natalie Massenet

Sometimes

Look

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" It's a false assumption that people with a lot of money have a lot of free time to shop. "

" People always say to me, 'You've really strived to redefine retail.' But the reality is, I wanted to redefine magazines. "

" 100% of Net-a-porter customers have a man in their lives in some capacity, and 59% are married or living with a partner. "

" I realised at a certain point that if I was going to have the kind of life that I fantasised about, I needed to get my act together. "

" I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive. "

" I believe all positive things and negative things are valuable because they shape you. "

" Audrey Hepburn has influenced me. "

Natalie Massenet

Influenced

Audrey

" I have donated money to campaigns. And I have been known to take to the street in protest. But I am more committed to my immediate politics than general politics. "

" My experience is in merging extraordinary creative content with innovative global commerce. "

" What seems like a crazy idea today eventually grows. It's a 'with hindsight' thing. One day, someone will turn around and say, 'That was genius.' "

" For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time. "

" I've taken the love of fashion from my mother, and journalism from my father. "

" Customers want new things, and the way that they get them isn't written in stone. "

" The British Fashion Awards gives us the chance to commend not only the winners but celebrate all of the individuals that contribute to the incredible achievements that make London the best fashion destination in the world. "

" Grown-up clothes are more appealing because customers need to be able to project themselves into them. "

" If you're a teenager in Palo Alto launching an app, you know from the outset how you plan to finance your business. "

" I'm supporting the School for Creative Startups because the project's ambition - to boost innovation and the culture of entrepreneurship - is something I feel strongly about. "

" If you want success, be unique. "

" To be a designer today is to be an entrepreneur. Whether you're a two-man operation in Shoreditch or a 3,000-person, vertically integrated brand, you need to have the wherewithal to run your business through investment, considering everything from start-up funds to your exit plan or what it takes to go public. "

" When I was at U.C.L.A., I decided I was going to go to Japan and learn Japanese. "

Natalie Massenet

Going

Learn

" Brands will increasingly handle their own e-commerce and rely less and less on local distribution partners. Why should they give away their profit margins? "

" When I'm working, I have a hard time switching off, and when I'm not working, I have a hard time thinking of ever wanting to work again. "

" I'm the laziest person I know. "

Natalie Massenet

Person

Know

" The only time I can't sleep is on a plane, when I am literally keeping it in the air with my brain. "

" We're seeing a crazy appetite for people to acquire and invest in British businesses. "

" My personal ambition remains the same - to be creative, to be modern, to stay one step ahead, to enjoy life. "

" My father always had people around the house who were famous psychics. "

" It is a changing world with changing opportunities. "