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" Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days. "

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" Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us. "

Mindy Grossman

Customer

Point

" The days of trying to get a consumer to come to you are over. You really have to be in the consumer's world, wherever, whenever and however. "

" There's no doubt that the Weight Watchers' long-term collaboration with Oprah Winfrey has certainly accelerated the company's progress since October 2015, with high awareness of her success and happiness with the program sparking interest and excitement. "

" I spend all day thinking of shopping. I love the thrill of finding that wonderful, perfect thing, the feeling of your heart racing because it's so right. "

" At HSN, entertainment has quickly become a core part of who we are and is a key differentiator from others in the retail landscape. "

" Value can mean a price. Value can mean exclusivity. Value can mean, 'I can't get it anywhere else, and this is really something I want.' "

" The ultimate goal is to give somebody something that they didn't know they wanted, but once they saw it, they had to have it. "

" I think that the CEO is responsible for setting the vision, for articulating the mission, and for building a team of powerful evangelists that share that mission and that passion, because no one person can do anything by themselves. "

" I've always been a risk taker; I've never believed in following the expected path. "

" I don't care what we're quote-unquote selling; we're about inspiring people through storytelling. "

" Our partnership with Disney included a two-hour Cinderella list takeover that features supermodel Coco Rocha's first-ever fashion collection, which incorporated behind-the-scenes footage and interviews to support her HSN debut. "

" HSNi's performance gained momentum throughout 2014 as we executed on our strategic priorities across our business, by strengthening our customer file, optimizing our digital platform, and differentiating HSNi and our brands at content-rich, immersive commerce destination. "

" We have to focus on what we can do. It has to be about experience; it has to be about unique product. It has to be about delivering our content as broadly as we can, and that's been a huge effort on our part. "

" I never want anything to be too predictable. "

" I've always had a philosophy that position doesn't define power. Impact defines power. What impact are you making on people? What impact are you making on business? "

" If you intend to do the right thing for yourself, your family, and for your business, it becomes more like a balancing act. It's juggling - and accepting the fact that it won't always be perfect will help you better manage the inevitable ebbs and flows. "

" What creates success on HSN is great product, a great story and a great storyteller. "

" I get as excited walking around a CVS as I do walking around in Bergdorf's. "

" You have to understand who your customer is and her motivations and marry it to what's happening in the outside world. "

" I find out as much from the guy in backstage TV as I do from my C.F.O. Anybody can e-mail me. I do town halls with employees at least once every eight weeks. I'm out there, and it makes a huge difference. "

Mindy Grossman

Difference

Employees

" I have this whole theory that whether it's in your personal life or in your business life, you have to establish a culture of generosity wherever you are. "

" I've honed in on three questions that I ask myself when I'm evaluating where to spend my time. Is this something that I'm passionate about, is it purposeful, and will I have impact? And if I can't answer 'yes' to all three questions, then I have to sit back and ask, 'Is it really that important?' "

" Fear is not a motivating factor. You might be able to get a little bit more out of someone in the short term, but you will completely erode your business and your culture in the long term. You're going to lose all your good people. You're not going to have people tell you the truth, and it becomes the tradition. "

" I believe in accessibility. I believe in honesty and a culture that supports that. And you can't have that if you're not open to receiving feedback. "

" Our destination programming allows us to put a stake in the ground and create a showy tweak that is story driven, with products that are inspiring to our customers, and the content doesn't expire at the end of the show but continues to live on in various formats on multiple distribution platforms. "

" It's OK to not have all the answers, and in fact, the more extraordinary people you are able to surround yourself with, the better you will become. "

" When people want to lose weight, they get to a point where they are desperate and looking for the new thing that is going to work miracles. But at the end of the day, there is no such thing. "

" Four out of five HSN corporate officers are women. I'm a believer that a diversity of mindset enables us to have an engaged conversation. "

" All children, regardless of their income, ethnicity, or geography have the right to be protected and be given the opportunity to reach their full potential, which is why our global HSNi Cares partner is the U.S. Fund for UNICEF. "

" What I've been saying to people is, you need to think about mobile as your new flagship. It's the place everybody goes to first. "