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" All children, regardless of their income, ethnicity, or geography have the right to be protected and be given the opportunity to reach their full potential, which is why our global HSNi Cares partner is the U.S. Fund for UNICEF. "

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" I've not been afraid to take risks, be resolute and passionate about purpose, and inspire people to do things that maybe they thought weren't possible. "

Mindy Grossman

Risks

Purpose

People

" Fear is not a motivating factor. You might be able to get a little bit more out of someone in the short term, but you will completely erode your business and your culture in the long term. You're going to lose all your good people. You're not going to have people tell you the truth, and it becomes the tradition. "

" I've honed in on three questions that I ask myself when I'm evaluating where to spend my time. Is this something that I'm passionate about, is it purposeful, and will I have impact? And if I can't answer 'yes' to all three questions, then I have to sit back and ask, 'Is it really that important?' "

" Imagining what the possibilities are versus what is right in front of me has been the second biggest factor in defining my career. "

Mindy Grossman

Career

Front

" I think that the CEO is responsible for setting the vision, for articulating the mission, and for building a team of powerful evangelists that share that mission and that passion, because no one person can do anything by themselves. "

" It's good to have a goal. "

Mindy Grossman

Goal

Good

" I spend all day thinking of shopping. I love the thrill of finding that wonderful, perfect thing, the feeling of your heart racing because it's so right. "

" We are always focused on how can we differentiate ourselves. In today's world, where people are gravitating toward experiences, it is even more important. "

" At HSN, entertainment has quickly become a core part of who we are and is a key differentiator from others in the retail landscape. "

" We have a highly specialized customer and want to give her the best experience somewhere she can trust. "

" I believe you have to get rid of toxicity in any company. Don't care how smart, how talented, how long they have been there. If someone is going to create a toxic environment, you have to make a change. "

" Ultimately, the ability to inspire people to live healthier and happier lives is what excites me both personally and professionally. "

" Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days. "

" There's a pure and simple business case for diversity: Companies that are more diverse are more successful. "

" The only thing I liked on HSN was Wolfgang Puck selling cookware. He was funny and engaging. He gave you recipes. Even if you didn't want to buy anything, you could watch Wolfgang for an hour. "

" I started at HSN in May of 2006, and by October, we had rolled out a new brand image, a new tagline, a new vision statement, a new customer manifesto, and new advertising. "

" It's OK to not have all the answers, and in fact, the more extraordinary people you are able to surround yourself with, the better you will become. "

" Content is power in today's world, and if you can own that content, create it and make interaction more of an experience than a transaction, you create a different kind of loyalty. "

" What creates success on HSN is great product, a great story and a great storyteller. "

" I've been 35 lbs. heavier than I am now and 25 lbs. thinner than I am now, and both of those times were probably the most miserable times of my life. I'm happier now, because it is about being healthy, not weighing yourself. "

" Companies lose some of their best employees when people are beaten down; then they overpromote junior people because they can't persuade outsiders to sign on. "

" I'm a love-it-or-hate-it person. I don't waffle. "

Mindy Grossman

Waffle

Person

" We're not trying to be Amazon, all things to all people. "

" The proof is in the results, and the proof will be in the ongoing ability to execute. "

" Too many people who come in as CEO of a poorly performing company assume that none of the incumbent executives are worth retaining. That's not always the case. Sometimes the talent is there, but it's not being led well. "

" I have this whole theory that whether it's in your personal life or in your business life, you have to establish a culture of generosity wherever you are. "

" We really see the future of what we call 'distributed commerce,' so how we get our content, our products, and our brands to consumers. "

" I've worked for some amazing leaders, and I've worked for the opposite, and that gave me the perspective of what I knew I never wanted to be, and the perspective of what had lasting, sustainable impact. "

Mindy Grossman

Never

Perspective

" I've always been a risk taker; I've never believed in following the expected path. "

" Command-and-control isn't the kind of corporate culture people want to be in anymore. "