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" I believe in accessibility. I believe in honesty and a culture that supports that. And you can't have that if you're not open to receiving feedback. "
Mindy Grossman
Culture
Honesty
Feedback
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" I have this whole theory that whether it's in your personal life or in your business life, you have to establish a culture of generosity wherever you are. "
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" I've worked for some amazing leaders, and I've worked for the opposite, and that gave me the perspective of what I knew I never wanted to be, and the perspective of what had lasting, sustainable impact. "
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" We have a highly specialized customer and want to give her the best experience somewhere she can trust. "
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" When I got my first VP title at 26, my parents finally stopped asking when I was going to get my law degree. "
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" We are increasingly using social media to drive both engagement and commerce. And because we are a commerce platform that integrates content, we believe we have a unique opportunity to make up a high button, a relative factor in social. "
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" My first Weight Watchers meeting was when I was 14 years old on Long Island, and I went there with my mother. I'd gained that adolescent weight and wanted to try out for cheerleading... I lost the weight, tried out, and made the cheerleading team. "
Mindy Grossman
Mother
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Meeting
" The only thing I liked on HSN was Wolfgang Puck selling cookware. He was funny and engaging. He gave you recipes. Even if you didn't want to buy anything, you could watch Wolfgang for an hour. "
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" There's no doubt that the Weight Watchers' long-term collaboration with Oprah Winfrey has certainly accelerated the company's progress since October 2015, with high awareness of her success and happiness with the program sparking interest and excitement. "
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Progress
October
" Content is power in today's world, and if you can own that content, create it and make interaction more of an experience than a transaction, you create a different kind of loyalty. "
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World
" Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days. "
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Building
" People don't follow a leader but follow a vision - a vision of what the future looks like and how their work helps them along that path. "
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Work
Vision
" I started at HSN in May of 2006, and by October, we had rolled out a new brand image, a new tagline, a new vision statement, a new customer manifesto, and new advertising. "
Mindy Grossman
Advertising
Brand
New
" I get as excited walking around a CVS as I do walking around in Bergdorf's. "
Mindy Grossman
Walking
Around
Excited
" When people want to lose weight, they get to a point where they are desperate and looking for the new thing that is going to work miracles. But at the end of the day, there is no such thing. "
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" I never bet against anyone. If people do something that has a true purpose, and they do it with boldness, I root for them. "
Mindy Grossman
Boldness
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Purpose
" All children, regardless of their income, ethnicity, or geography have the right to be protected and be given the opportunity to reach their full potential, which is why our global HSNi Cares partner is the U.S. Fund for UNICEF. "
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Partner
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Children
" I never want anything to be too predictable. "
Mindy Grossman
Never
Anything
Want
" Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us. "
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Customer
Point
" I've learned not to let people judge me in how I want to live my life. Every single woman is an individual, and there's no one path. You just have to take the path that you think is right for you. "
Mindy Grossman
Woman
Life
Live
" Everybody is talking about cord cutting. It's not about the cord. It's the content. "
Mindy Grossman
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Cord
Everybody
" It's good to have a goal. "
Mindy Grossman
Goal
Good
" Companies lose some of their best employees when people are beaten down; then they overpromote junior people because they can't persuade outsiders to sign on. "
Mindy Grossman
Employees
Down
Best
" Our destination programming allows us to put a stake in the ground and create a showy tweak that is story driven, with products that are inspiring to our customers, and the content doesn't expire at the end of the show but continues to live on in various formats on multiple distribution platforms. "
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End
Create
Story
" When I first started at HSN, I knew that retailers would have to be poised to take advantage of technology and the rapidly changing ways in which people shop. It was one of the things that drew me to the company. "
Mindy Grossman
People
Started
Technology
" I've not been afraid to take risks, be resolute and passionate about purpose, and inspire people to do things that maybe they thought weren't possible. "
Mindy Grossman
Risks
Purpose
People
" Too many people who come in as CEO of a poorly performing company assume that none of the incumbent executives are worth retaining. That's not always the case. Sometimes the talent is there, but it's not being led well. "
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Talent
Well
People
" Command-and-control isn't the kind of corporate culture people want to be in anymore. "
Mindy Grossman
Kind
Anymore
Want
" I believe you have to get rid of toxicity in any company. Don't care how smart, how talented, how long they have been there. If someone is going to create a toxic environment, you have to make a change. "
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" We all work really hard, and we do it because we're passionate. We don't do it because we're being rated. However, we'd all be remiss if we didn't think that some kind of recognition for efforts and accomplishments didn't make you feel good. "
Mindy Grossman
Work
Feel
Feel Good