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" An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language. "

Gillian Tans

Book

Service

World

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" There are more and more properties joining us to benefit from and leverage our global online marketing expertise. "

Gillian Tans

Marketing

" Recognizing that female participation in technology is lower than it should be, we are committed to bolstering female tech talent, eliminating obstacles and challenges they face, and fostering diversity. "

" Booking.com is one of the biggest translation companies in the world. "

" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "

" As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas. "

" Education is crucial in determining which profession women will choose, so it's important to spark interest in technologies at an early age. "

" If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good. "

" Tech is a key driver of social and economic change, and around the world, women like me are transforming businesses, industries, and communities. "

" When you start very young and you start to work, you're going to fail. That's how you learn. "

" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "

" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "

" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "

" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "

Gillian Tans

Thought

Website

" Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week. "

" Starting a business and building a product are not for the faint of heart. You have to learn to not let little disappointments get you down and to stay focused on the big picture. "

" I found the Internet really fascinating. "

" As CEOs or board members, women are still underrepresented, and that gap is actually growing. "

" Many people think we are a technology company, but we are totally customer-led. "

" The move to Internet-enable travel booking is creating massive convenience, efficiency, and savings for consumers. "

" Booking.com has been very good at performance marketing. That's how we grew our business. "

" There's no point being at the airport longer than needed. "

" What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful job and then go into a startup. "

" We know that companies which have more women in leadership positions have a better performance. "

" I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white sneakers, my blue backpack, and my laptop. I don't have any special things otherwise. "

" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "

" Employing women is good for business. "

" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "

" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "

" The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker. "

Gillian Tans

Think

You

" Not only do we need more women in the technology sector, we also clearly need to refocus energy on improving gender equality in the global economy. "