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" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "

Gillian Tans

Space

Market

Focus

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" The move to Internet-enable travel booking is creating massive convenience, efficiency, and savings for consumers. "

" Eventually, we want to be able to say, whether in your own neighborhood or a city across the globe, our technology will be needed to break through barriers - whether it's money, time, languages, or simply choice. "

" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "

" An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language. "

" For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space. "

Gillian Tans

Dresses

Shoes

" From our earliest days, Booking.com has been deploying technology to help strip the friction out of travel. "

" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "

" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "

" If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn't necessarily translate into more quality products for the customer. "

Gillian Tans

Customer

Products

" There is a misperception among job seekers that opportunities for women in tech exist only for those with coding or engineering experience. To be sure, technology firms do need women with these skills, but they also need women with expertise in other areas, like marketing and finance. "

" My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't have thought of. "

" Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week. "

" Booking.com is one of the biggest translation companies in the world. "

" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "

" Starting a business and building a product are not for the faint of heart. You have to learn to not let little disappointments get you down and to stay focused on the big picture. "

" Recognizing that female participation in technology is lower than it should be, we are committed to bolstering female tech talent, eliminating obstacles and challenges they face, and fostering diversity. "

" I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white sneakers, my blue backpack, and my laptop. I don't have any special things otherwise. "

" There are more and more properties joining us to benefit from and leverage our global online marketing expertise. "

Gillian Tans

Marketing

" As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas. "

" I'm a master at getting as much in a day as possible. "

" Whether you are checking luggage or bringing a carry-on, always weigh and measure your bags to make sure they are below the airline's size and weight restrictions. Excess baggage fees can be costly. Avoid all baggage fees by only bringing a carry-on. "

" Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the price. Pack travel-friendly snacks or visit a grocery store in the destination you are visiting to get a better price. "

" Traveling is an experience that you can always carry with you. It makes the world come together more so we understand each other better. "

" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "

Gillian Tans

Japan

Travel

" And as a woman, you need to take risks. Don't stay too long in your own swim lane. "

" Technology's great, but you can only be as good in technology as your people are. "

" There are a few books I can recommend, but one you should read for sure is 'Do More Faster,' a book full of advice for young entrepreneurs. Looking back at the early days of Booking.com, I recognize a lot of things that feature in this the book - like 'fail fast, learn quickly.' "

" In the beginning of Booking.com, we were travelling around Europe a lot. Sometimes we'd do five cities in a week. "

" One in five of our customers books for business. But it's scaling very fast. As a result, we have tools for medium or small-sized companies to allow them set their price and give basic reporting functionality. "

" We want to make sure that we have the right products for Chinese people. "