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" Employing women is good for business. "
Gillian Tans
Employing
Business
Good
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" Our mission is to empower people to experience the world. "
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" Many people think we are a technology company, but we are totally customer-led. "
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" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "
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" Booking.com is one of the biggest translation companies in the world. "
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" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "
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" And as a woman, you need to take risks. Don't stay too long in your own swim lane. "
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" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "
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" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "
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" From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing. "
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Best
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Early
" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "
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Understanding
Shopping
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" Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the price. Pack travel-friendly snacks or visit a grocery store in the destination you are visiting to get a better price. "
Gillian Tans
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" India has a sizeable chunk of the Asian travel market - both inbound and outbound travel. "
Gillian Tans
India
Asian
Both
" A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions. "
Gillian Tans
Long
Money
Great
" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
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Japan
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Us
" Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. "
Gillian Tans
Experience
Planning
Technology
" We want to make sure that we have the right products for Chinese people. "
Gillian Tans
Sure
People
Products
" Recognizing that female participation in technology is lower than it should be, we are committed to bolstering female tech talent, eliminating obstacles and challenges they face, and fostering diversity. "
Gillian Tans
Technology
Face
Challenges
" I think companies need to take more ownership over the gender gap themselves because if everybody does that, then overall, it will improve. "
Gillian Tans
Need
Improve
Ownership
" We found we were able to create better, customer-centric product features more quickly with a more diverse product team. "
Gillian Tans
More
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Better
" We believe in global scalability with local relevance. "
Gillian Tans
Global
Relevance
Believe
" If you look around Booking.com, it's a very gender-balanced company. "
Gillian Tans
Around
You
Company
" The move to Internet-enable travel booking is creating massive convenience, efficiency, and savings for consumers. "
Gillian Tans
Travel
Move
Efficiency
" Travel is a combination of the personal and the emotional. "
Gillian Tans
Travel
Personal
Emotional
" There's no point being at the airport longer than needed. "
Gillian Tans
Airport
Being
Than
" As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas. "
Gillian Tans
Best
Free
Values
" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "
Gillian Tans
Space
Market
Focus
" With any previous transition we made with technology, it hasn't been the case that we need less people. "
Gillian Tans
Need
Technology
Transition
" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "
Gillian Tans
Thought
Website
More
" India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. "
Gillian Tans
Here
Continue
Partners
" The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker. "
Gillian Tans
Me
Think
You