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" As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas. "
Gillian Tans
Best
Free
Values
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" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "
Gillian Tans
Day
Learning
Change
" What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful job and then go into a startup. "
Gillian Tans
Job
Always
Successful
" We are a bottom-up culture, and we need a communications platform that can facilitate that. "
Gillian Tans
Platform
Culture
Facilitate
" And as a woman, you need to take risks. Don't stay too long in your own swim lane. "
Gillian Tans
Long
You
Woman
" If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn't necessarily translate into more quality products for the customer. "
Gillian Tans
Customer
More
Products
" Tech is a key driver of social and economic change, and around the world, women like me are transforming businesses, industries, and communities. "
Gillian Tans
Women
Change
Key
" Booking.com has been very good at performance marketing. That's how we grew our business. "
Gillian Tans
Performance
Marketing
Good
" Technology's great, but you can only be as good in technology as your people are. "
Gillian Tans
Good
You
Technology
" If you look around Booking.com, it's a very gender-balanced company. "
Gillian Tans
Around
You
Company
" We know that companies which have more women in leadership positions have a better performance. "
Gillian Tans
Leadership
Performance
Know
" Both business and leisure travellers are enjoying unprecedented levels of choice. "
Gillian Tans
Choice
Levels
Both
" Education is crucial in determining which profession women will choose, so it's important to spark interest in technologies at an early age. "
Gillian Tans
Women
Spark
Education
" There's no point being at the airport longer than needed. "
Gillian Tans
Airport
Being
Than
" Whether you are checking luggage or bringing a carry-on, always weigh and measure your bags to make sure they are below the airline's size and weight restrictions. Excess baggage fees can be costly. Avoid all baggage fees by only bringing a carry-on. "
Gillian Tans
Only
Always
You
" Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. "
Gillian Tans
Goal
Travel
Best
" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "
Gillian Tans
World
Business
Help
" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "
Gillian Tans
Understanding
Shopping
Travel
" Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. "
Gillian Tans
Experience
Planning
Technology
" Starting a business and building a product are not for the faint of heart. You have to learn to not let little disappointments get you down and to stay focused on the big picture. "
Gillian Tans
Business
Picture
Stay Focused
" I've always been curious and taken many risks, but that is quite atypical for a woman. On the other hand, I think that's the only way to grow beyond yourself. "
Gillian Tans
Think
Curious
Risks
" Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week. "
Gillian Tans
You
Time
Week
" Recognizing that female participation in technology is lower than it should be, we are committed to bolstering female tech talent, eliminating obstacles and challenges they face, and fostering diversity. "
Gillian Tans
Technology
Face
Challenges
" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "
Gillian Tans
Product
Testing
Improve
" I think companies need to take more ownership over the gender gap themselves because if everybody does that, then overall, it will improve. "
Gillian Tans
Need
Improve
Ownership
" Using science to tell us what customers are looking for is second nature for us here. "
Gillian Tans
Looking
Nature
Us
" For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space. "
Gillian Tans
Dresses
Shoes
Up
" Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling. "
Gillian Tans
Doing
Culture
Research
" We want to make sure that we have the right products for Chinese people. "
Gillian Tans
Sure
People
Products
" We found we were able to create better, customer-centric product features more quickly with a more diverse product team. "
Gillian Tans
More
Create
Better
" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "
Gillian Tans
Bigger
Why
Anybody