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" Whether you are checking luggage or bringing a carry-on, always weigh and measure your bags to make sure they are below the airline's size and weight restrictions. Excess baggage fees can be costly. Avoid all baggage fees by only bringing a carry-on. "

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" For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space. "

Gillian Tans

Dresses

Shoes

" On the one hand, you have markets such as Singapore and Thailand, with an extremely strong inbound booker market and a well-developed tourism industry. You also have markets that are just opening up to tourists, like Myanmar, that have massive growth potential and then markets that are extremely fragmented within themselves such as Indonesia. "

" The move to Internet-enable travel booking is creating massive convenience, efficiency, and savings for consumers. "

" Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. "

" There's no point being at the airport longer than needed. "

" Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling. "

" From our earliest days, Booking.com has been deploying technology to help strip the friction out of travel. "

" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "

Gillian Tans

Japan

Travel

" If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good. "

" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "

" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "

" Both business and leisure travellers are enjoying unprecedented levels of choice. "

" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "

" An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language. "

" We know that companies which have more women in leadership positions have a better performance. "

" We will invest more into China to make sure that our brand gets more known to Chinese customers. "

" Many people think we are a technology company, but we are totally customer-led. "

" I'm a master at getting as much in a day as possible. "

" India has a sizeable chunk of the Asian travel market - both inbound and outbound travel. "

" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "

" From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing. "

" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "

" Booking.com is one of the biggest translation companies in the world. "

" My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't have thought of. "

" Pack snacks. Food prices once you pass through airport security or within blocks of a major tourist attraction can be double the price. Pack travel-friendly snacks or visit a grocery store in the destination you are visiting to get a better price. "

" I found the Internet really fascinating. "

" And as a woman, you need to take risks. Don't stay too long in your own swim lane. "

" In the beginning of Booking.com, we were travelling around Europe a lot. Sometimes we'd do five cities in a week. "

" Technology's great, but you can only be as good in technology as your people are. "

" As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas. "