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" I think companies need to take more ownership over the gender gap themselves because if everybody does that, then overall, it will improve. "
Gillian Tans
Need
Improve
Ownership
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" Recognizing that female participation in technology is lower than it should be, we are committed to bolstering female tech talent, eliminating obstacles and challenges they face, and fostering diversity. "
Gillian Tans
Technology
Face
Challenges
" We found we were able to create better, customer-centric product features more quickly with a more diverse product team. "
Gillian Tans
More
Create
Better
" We want to make sure that we have the right products for Chinese people. "
Gillian Tans
Sure
People
Products
" There are a few books I can recommend, but one you should read for sure is 'Do More Faster,' a book full of advice for young entrepreneurs. Looking back at the early days of Booking.com, I recognize a lot of things that feature in this the book - like 'fail fast, learn quickly.' "
Gillian Tans
Advice
Looking
Looking Back
" For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space. "
Gillian Tans
Dresses
Shoes
Up
" Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. "
Gillian Tans
Goal
Travel
Best
" Many people think we are a technology company, but we are totally customer-led. "
Gillian Tans
Think
Company
Many
" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "
Gillian Tans
Never
Afraid
Failure
" Not only do we need more women in the technology sector, we also clearly need to refocus energy on improving gender equality in the global economy. "
Gillian Tans
Technology
Women
Equality
" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "
Gillian Tans
Day
Learning
Change
" Tech is a key driver of social and economic change, and around the world, women like me are transforming businesses, industries, and communities. "
Gillian Tans
Women
Change
Key
" Eventually, people should just say 'give me the best hotel in a certain date in a certain location.' "
Gillian Tans
Me
Location
Hotel
" On the one hand, you have markets such as Singapore and Thailand, with an extremely strong inbound booker market and a well-developed tourism industry. You also have markets that are just opening up to tourists, like Myanmar, that have massive growth potential and then markets that are extremely fragmented within themselves such as Indonesia. "
Gillian Tans
You
Growth
Potential
" With any previous transition we made with technology, it hasn't been the case that we need less people. "
Gillian Tans
Need
Technology
Transition
" China's domestic travel is increasing, and that's why we are building our teams here in China. "
Gillian Tans
Here
Travel
Our
" My mother was from an entrepreneurial family and very creative. She always pushed me to take risks, to do things I wouldn't have thought of. "
Gillian Tans
Mother
Risks
Thought
" Eventually, we want to be able to say, whether in your own neighborhood or a city across the globe, our technology will be needed to break through barriers - whether it's money, time, languages, or simply choice. "
Gillian Tans
Money
Time
Choice
" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "
Gillian Tans
World
Business
Help
" Education is crucial in determining which profession women will choose, so it's important to spark interest in technologies at an early age. "
Gillian Tans
Women
Spark
Education
" When you start very young and you start to work, you're going to fail. That's how you learn. "
Gillian Tans
Start
Fail
Young
" Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. "
Gillian Tans
Changes
Person
You
" In the beginning of Booking.com, we were travelling around Europe a lot. Sometimes we'd do five cities in a week. "
Gillian Tans
Sometimes
Week
Beginning
" Whether you are checking luggage or bringing a carry-on, always weigh and measure your bags to make sure they are below the airline's size and weight restrictions. Excess baggage fees can be costly. Avoid all baggage fees by only bringing a carry-on. "
Gillian Tans
Only
Always
You
" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "
Gillian Tans
Understanding
Shopping
Travel
" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "
Gillian Tans
Thought
Website
More
" We are a bottom-up culture, and we need a communications platform that can facilitate that. "
Gillian Tans
Platform
Culture
Facilitate
" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "
Gillian Tans
Space
Market
Focus
" We will invest more into China to make sure that our brand gets more known to Chinese customers. "
Gillian Tans
Will
Brand
China
" A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions. "
Gillian Tans
Long
Money
Great
" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "
Gillian Tans
Bigger
Why
Anybody