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" Make sure you are clear about the expectations your boss has for you. "

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" Workplace romances - or even the illusion of a workplace romance - can carry many ramifications and consequences. "

" My experience at the White House was invaluable. "

" You do your work, and you do the best you can. That's what my parents taught me, and I think what they were saying was, 'If you do a good job, other things may come your way.' That's really been the way my career has unfolded throughout the years. "

" Problems arise when we go through life relying too much or too little on particular traits, which, in turn, can lead to a crisis. "

" When times are good, a CEO should remain poised and composed. When times are difficult, a CEO should remain poised and composed. "

" At the end of the day, I play to win, and otherwise, I wouldn't be good at my job. "

" I remember having lunch with a friend who worked at the White House. I'd just graduated from law school but kept telling my friend what they needed to do and weren't doing right about the Iran-Contra affair. The next day, I got a call from the White House, offering me a job. "

" So many people apologize because they feel like they have to - that it's the appropriate thing to do, that it may help them down the road. But people can tell whether you're sincere. "

" It's good to have a healthy ego because that pushes you to succeed. But when you cross a line, and your views are not balanced, that's when you get into trouble. "

" You don't want to appear as if you are not a team player, but at the same time, you don't want to be taken advantage of. "

" If you make a mistake at work, address it as soon as possible - don't hide it. "

" It can be a real blow to our egos when we feel as if our hard-earned degrees don't matter as much as our ability to get the morning coffee orders right. "

" If your response to a problem or scandal isn't genuine, followers will sense it. And remember, by saying nothing, you're saying something. "

" Whatever the issue is or problem is, you have to own it, and you have to face into it. If not, it will just really get worse, and it will get compounded. "

" A wonderful quality about America is that we love redemption stories. We're quick to lash out and assign blame, but we also draw from deep reservoirs of forgiveness. "

" Nothing kills a CEO's credibility faster than legal, regulatory, and/or ethical questions. "

" I like to believe in the good in people. But we're all going to screw up from time to time. It just happens. It really is how our best growth occurs. "

" If I can, for whatever reason, inspire and motivate people, that's a good thing. "

" When you're working in crisis situations, people have a tendency - particularly the media - to stake out your house. "

" Most people somehow look at people in the crisis industry as fixers, but some things can't be fixed by an outside person. "

" I think, sometimes when we face problems and issues in our life, we have a tendency to really deny that a problem exists. Or sometimes we say, oh, it'll go away, or we can handle it. It's - you know, don't worry. I've got it covered. And a lot of times, that's not the case. "

" I think there are some things that just cannot be fixed. "

" The truth of the matter is, when you think about it, we all make mistakes. "

" There's always an opportunity with crisis. Just as it forces an individual to look inside himself, it forces a company to reexamine its policies and practices. "

" Unless you work in HR, it's not your responsibility to necessarily police and monitor workplace conversation. "

" Look at the facts as they truly are, not as you want them to be. "

" Establish and maintain good working relationships with co-workers. You don't have to be friends, but you do have to be friendly. "

" Crisis is not a nine-to-five job... Crisis happens when you least expect it. "

" I definitely never had an affair with the president. "

" Allegations become facts, and facts become truth in the eyes of the public, whether they are true or not. "