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" When you're working in crisis situations, people have a tendency - particularly the media - to stake out your house. "

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" If I can, for whatever reason, inspire and motivate people, that's a good thing. "

" Sometimes people honestly don't realize the magnitude of their words and have no idea that boundaries have been crossed. "

" Whatever the issue is or problem is, you have to own it, and you have to face into it. If not, it will just really get worse, and it will get compounded. "

" My law degree has always been incredibly helpful. "

" I think that scandal and intrigue and all of those sort of things that occur behind closed doors - whether it's on the Hill or in the White House - people all find intriguing. "

" A wonderful quality about America is that we love redemption stories. We're quick to lash out and assign blame, but we also draw from deep reservoirs of forgiveness. "

" Look at the facts as they truly are, not as you want them to be. "

" The same qualities that we all have that are good can lead us to bad things or lead us into a crisis if we don't try to balance them. "

" When times are good, a CEO should remain poised and composed. When times are difficult, a CEO should remain poised and composed. "

" Unless you work in HR, it's not your responsibility to necessarily police and monitor workplace conversation. "

" Crisis is not a nine-to-five job... Crisis happens when you least expect it. "

" Establish and maintain good working relationships with co-workers. You don't have to be friends, but you do have to be friendly. "

" My experience at the White House was invaluable. "

" While you are searching for a job, it is a good idea to be on your best behavior. "

" You don't want to appear as if you are not a team player, but at the same time, you don't want to be taken advantage of. "

" Protect yourself by always having a record of what transpired or was said in any situation that might be considered sensitive. "

" Workplace romances - or even the illusion of a workplace romance - can carry many ramifications and consequences. "

" It's good to have a healthy ego because that pushes you to succeed. But when you cross a line, and your views are not balanced, that's when you get into trouble. "

" Smart people are no different than anyone else. Sometimes they exercise bad judgment, like we all do. "

" It can be a real blow to our egos when we feel as if our hard-earned degrees don't matter as much as our ability to get the morning coffee orders right. "

" Most people somehow look at people in the crisis industry as fixers, but some things can't be fixed by an outside person. "

" Rightfully given near-deity status in the early days of industrial America, the J.P. Morgans, Rockefellers, Carnegies, and Vanderbilts of the world not only ran our country, they were also revered - and often despised - as larger-than-life personalities who could perform feats mere mortals could only dream of. "

" Allegations become facts, and facts become truth in the eyes of the public, whether they are true or not. "

" Above all else, protect your brand. If you or your company doesn't live up to your brand's promise, own up to your error. "

" You do your work, and you do the best you can. That's what my parents taught me, and I think what they were saying was, 'If you do a good job, other things may come your way.' That's really been the way my career has unfolded throughout the years. "

" I definitely never had an affair with the president. "

" While it may be tempting to bask fully in the glory of success, remember: When a CEO takes too much credit for the good, they will receive far too much criticism for the bad. "

" There's always an opportunity with crisis. Just as it forces an individual to look inside himself, it forces a company to reexamine its policies and practices. "

" When you're at the center of the universe, you have to think quickly and size up a situation instantly because, whether you like it or not, you're going to be on the news the next day. "

" Social media, for me, is just a thorn in my side. It's painful. For us in crisis, it has totally changed the way we do business. It's a big, big game changer. "