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All Quotes by author - Judy Smith
" Above all else, protect your brand. If you or your company doesn't live up to your brand's promise, own up to your error. "
You
Company
Brand
" A crisis, by its very nature, is a negative event. "
Crisis
Negative
Very
" Allegations become facts, and facts become truth in the eyes of the public, whether they are true or not. "
Facts
True
Truth
" At the end of the day, I play to win, and otherwise, I wouldn't be good at my job. "
Job
Win
Day
" A wonderful quality about America is that we love redemption stories. We're quick to lash out and assign blame, but we also draw from deep reservoirs of forgiveness. "
Deep
Quality
Love
" Crisis is not a nine-to-five job... Crisis happens when you least expect it. "
Crisis
You
Least
" Establish and maintain good working relationships with co-workers. You don't have to be friends, but you do have to be friendly. "
Good
You
Friends
" I charge by the hour, or I am on a retainer. We try to work with the client. "
Try
Am
Charge
" I definitely never had an affair with the president. "
Never
Had
Affair
" If I can, for whatever reason, inspire and motivate people, that's a good thing. "
Good
I Can
Inspire
" If I'm really telling someone what's coming ahead of them, then I'm going to say it, and I'm going to own those words. "
Say
Someone
Words
" If you make a mistake at work, address it as soon as possible - don't hide it. "
Possible
Soon
Work
" If your response to a problem or scandal isn't genuine, followers will sense it. And remember, by saying nothing, you're saying something. "
Problem
Nothing
Saying
" I like to believe in the good in people. But we're all going to screw up from time to time. It just happens. It really is how our best growth occurs. "
Growth
Best
Good
" I love what I do, and to be able to see a show that is inspired by my life's work is exciting because it exposes people to what a crisis manager does. "
See
Love
People
" I remember having lunch with a friend who worked at the White House. I'd just graduated from law school but kept telling my friend what they needed to do and weren't doing right about the Iran-Contra affair. The next day, I got a call from the White House, offering me a job. "
Friend
School
Me
" It can be a real blow to our egos when we feel as if our hard-earned degrees don't matter as much as our ability to get the morning coffee orders right. "
Matter
Coffee
Right
" I think, sometimes when we face problems and issues in our life, we have a tendency to really deny that a problem exists. Or sometimes we say, oh, it'll go away, or we can handle it. It's - you know, don't worry. I've got it covered. And a lot of times, that's not the case. "
Problem
Think
Face
" I think that scandal and intrigue and all of those sort of things that occur behind closed doors - whether it's on the Hill or in the White House - people all find intriguing. "
Find
House
Doors
" I think there are some things that just cannot be fixed. "
Think
Cannot
Fixed
" It's good to have a healthy ego because that pushes you to succeed. But when you cross a line, and your views are not balanced, that's when you get into trouble. "
You
Succeed
Line
" I've always been interested in image and reputation management. Because really, when you think about it, it is an old phrase, but all we have is our word and our good name. "
Think
You
Management
" I will say this about the truth - that it's one of those crisis rules, whether you are a client or someone who's living their life just every day - is that the truth has a funny way of not going away, and telling the truth is extremely important in dealing with any problem or crisis. "
Life
Truth Is
Day
" Look at the facts as they truly are, not as you want them to be. "
Truly
You
Want
" Make sure you are clear about the expectations your boss has for you. "
Your
Expectations
Clear
" Most of the time, you think the problem is not as big as it is - because it says something negative about you or your company or your leadership. Face the reality: The facts are not as you want them to be. "
Think
Face
Reality
" Most people somehow look at people in the crisis industry as fixers, but some things can't be fixed by an outside person. "
Outside
People
Crisis
" My experience at the White House was invaluable. "
House
White
White House
" My law degree has always been incredibly helpful. "
Been
Helpful
Degree
" My theory on an existing crisis is that you have to be very strategic about each case's unique elements. If a crisis involves a legal component, you need a communication strategy that complements the company's legal objective. A strategy for a plea deal is different than a case going to trial. "
Communication
Strategy
Unique
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