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" Workplace romances - or even the illusion of a workplace romance - can carry many ramifications and consequences. "
Judy Smith
Carry
Workplace
Illusion
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" Most of the time, you think the problem is not as big as it is - because it says something negative about you or your company or your leadership. Face the reality: The facts are not as you want them to be. "
Judy Smith
Think
Face
Reality
" Reputations can be built, attacked, and destroyed on social media. It's a huge game-changer - instantaneously emboldening adversaries and shortening the ride for any corporate or personal brand. "
Judy Smith
Brand
Social Media
Social
" At the end of the day, I play to win, and otherwise, I wouldn't be good at my job. "
Judy Smith
Job
Win
Day
" It can be a real blow to our egos when we feel as if our hard-earned degrees don't matter as much as our ability to get the morning coffee orders right. "
Judy Smith
Matter
Coffee
Right
" It's good to have a healthy ego because that pushes you to succeed. But when you cross a line, and your views are not balanced, that's when you get into trouble. "
Judy Smith
You
Succeed
Line
" When times are good, a CEO should remain poised and composed. When times are difficult, a CEO should remain poised and composed. "
Judy Smith
CEO
Difficult
Should
" I love what I do, and to be able to see a show that is inspired by my life's work is exciting because it exposes people to what a crisis manager does. "
Judy Smith
See
Love
People
" Most people somehow look at people in the crisis industry as fixers, but some things can't be fixed by an outside person. "
Judy Smith
Outside
People
Crisis
" A crisis, by its very nature, is a negative event. "
Judy Smith
Crisis
Negative
Very
" There's always an opportunity with crisis. Just as it forces an individual to look inside himself, it forces a company to reexamine its policies and practices. "
Judy Smith
Company
Crisis
Just
" When you're at the center of the universe, you have to think quickly and size up a situation instantly because, whether you like it or not, you're going to be on the news the next day. "
Judy Smith
Day
You
Universe
" My law degree has always been incredibly helpful. "
Judy Smith
Been
Helpful
Degree
" I charge by the hour, or I am on a retainer. We try to work with the client. "
Judy Smith
Try
Am
Charge
" Crisis is not a nine-to-five job... Crisis happens when you least expect it. "
Judy Smith
Crisis
You
Least
" When clients are involved in a crisis, we often start at the end. When this is over, where do you want to end up? What's your endgame? We try to start from that and work ourselves back. "
Judy Smith
You
Work
Back
" I like to believe in the good in people. But we're all going to screw up from time to time. It just happens. It really is how our best growth occurs. "
Judy Smith
Growth
Best
Good
" My theory on an existing crisis is that you have to be very strategic about each case's unique elements. If a crisis involves a legal component, you need a communication strategy that complements the company's legal objective. A strategy for a plea deal is different than a case going to trial. "
Judy Smith
Communication
Strategy
Unique
" Allegations become facts, and facts become truth in the eyes of the public, whether they are true or not. "
Judy Smith
Facts
True
Truth
" Protect yourself by always having a record of what transpired or was said in any situation that might be considered sensitive. "
Judy Smith
Might
Yourself
Situation
" While you are searching for a job, it is a good idea to be on your best behavior. "
Judy Smith
Job
Behavior
Best
" Oftentimes, rumors burn white hot only to fizzle as fast as they ignited. "
Judy Smith
Only
Burn
White
" Look at the facts as they truly are, not as you want them to be. "
Judy Smith
Truly
You
Want
" A wonderful quality about America is that we love redemption stories. We're quick to lash out and assign blame, but we also draw from deep reservoirs of forgiveness. "
Judy Smith
Deep
Quality
Love
" I will say this about the truth - that it's one of those crisis rules, whether you are a client or someone who's living their life just every day - is that the truth has a funny way of not going away, and telling the truth is extremely important in dealing with any problem or crisis. "
Judy Smith
Life
Truth Is
Day
" We all make mistakes, and sometimes the difference that we forget is that the people we read about in the paper and on the Internet and see on TV, behind that is, at its core, a mistake. "
Judy Smith
Mistakes
Mistake
Internet
" I definitely never had an affair with the president. "
Judy Smith
Never
Had
Affair
" Establish and maintain good working relationships with co-workers. You don't have to be friends, but you do have to be friendly. "
Judy Smith
Good
You
Friends
" I've always been interested in image and reputation management. Because really, when you think about it, it is an old phrase, but all we have is our word and our good name. "
Judy Smith
Think
You
Management
" My experience at the White House was invaluable. "
Judy Smith
House
White
White House
" Make sure you are clear about the expectations your boss has for you. "
Judy Smith
Your
Expectations
Clear