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" Crisis is not a nine-to-five job... Crisis happens when you least expect it. "

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" I charge by the hour, or I am on a retainer. We try to work with the client. "

" There's always an opportunity with crisis. Just as it forces an individual to look inside himself, it forces a company to reexamine its policies and practices. "

" I remember having lunch with a friend who worked at the White House. I'd just graduated from law school but kept telling my friend what they needed to do and weren't doing right about the Iran-Contra affair. The next day, I got a call from the White House, offering me a job. "

" Allegations become facts, and facts become truth in the eyes of the public, whether they are true or not. "

" So many people apologize because they feel like they have to - that it's the appropriate thing to do, that it may help them down the road. But people can tell whether you're sincere. "

" Workplace romances - or even the illusion of a workplace romance - can carry many ramifications and consequences. "

" I think that scandal and intrigue and all of those sort of things that occur behind closed doors - whether it's on the Hill or in the White House - people all find intriguing. "

" It's good to have a healthy ego because that pushes you to succeed. But when you cross a line, and your views are not balanced, that's when you get into trouble. "

" Establish and maintain good working relationships with co-workers. You don't have to be friends, but you do have to be friendly. "

" If I'm really telling someone what's coming ahead of them, then I'm going to say it, and I'm going to own those words. "

" Make sure you are clear about the expectations your boss has for you. "

" A wonderful quality about America is that we love redemption stories. We're quick to lash out and assign blame, but we also draw from deep reservoirs of forgiveness. "

" While you are searching for a job, it is a good idea to be on your best behavior. "

" At the end of the day, I play to win, and otherwise, I wouldn't be good at my job. "

" If your response to a problem or scandal isn't genuine, followers will sense it. And remember, by saying nothing, you're saying something. "

" Look at the facts as they truly are, not as you want them to be. "

" When times are good, a CEO should remain poised and composed. When times are difficult, a CEO should remain poised and composed. "

" We all make mistakes, and sometimes the difference that we forget is that the people we read about in the paper and on the Internet and see on TV, behind that is, at its core, a mistake. "

" I definitely never had an affair with the president. "

" My law degree has always been incredibly helpful. "

" Above all else, protect your brand. If you or your company doesn't live up to your brand's promise, own up to your error. "

" I think there are some things that just cannot be fixed. "

" Most of the time, you think the problem is not as big as it is - because it says something negative about you or your company or your leadership. Face the reality: The facts are not as you want them to be. "

" Smart people are no different than anyone else. Sometimes they exercise bad judgment, like we all do. "

" You don't want to appear as if you are not a team player, but at the same time, you don't want to be taken advantage of. "

" Problems arise when we go through life relying too much or too little on particular traits, which, in turn, can lead to a crisis. "

" Whatever the issue is or problem is, you have to own it, and you have to face into it. If not, it will just really get worse, and it will get compounded. "

" If I can, for whatever reason, inspire and motivate people, that's a good thing. "

" Sometimes people honestly don't realize the magnitude of their words and have no idea that boundaries have been crossed. "

" You do your work, and you do the best you can. That's what my parents taught me, and I think what they were saying was, 'If you do a good job, other things may come your way.' That's really been the way my career has unfolded throughout the years. "