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" With any previous transition we made with technology, it hasn't been the case that we need less people. "
Gillian Tans
Need
Technology
Transition
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" Travel is a combination of the personal and the emotional. "
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Personal
Emotional
" From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing. "
Gillian Tans
Best
Create
Early
" I think companies need to take more ownership over the gender gap themselves because if everybody does that, then overall, it will improve. "
Gillian Tans
Need
Improve
Ownership
" Our mission is to empower people to experience the world. "
Gillian Tans
Experience
People
Mission
" I've always been curious and taken many risks, but that is quite atypical for a woman. On the other hand, I think that's the only way to grow beyond yourself. "
Gillian Tans
Think
Curious
Risks
" We will invest more into China to make sure that our brand gets more known to Chinese customers. "
Gillian Tans
Will
Brand
China
" From our earliest days, Booking.com has been deploying technology to help strip the friction out of travel. "
Gillian Tans
Help
Travel
Technology
" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "
Gillian Tans
World
Business
Help
" As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas. "
Gillian Tans
Best
Free
Values
" Traveling is an experience that you can always carry with you. It makes the world come together more so we understand each other better. "
Gillian Tans
Experience
Together
You
" There's no point being at the airport longer than needed. "
Gillian Tans
Airport
Being
Than
" The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker. "
Gillian Tans
Me
Think
You
" There are a few books I can recommend, but one you should read for sure is 'Do More Faster,' a book full of advice for young entrepreneurs. Looking back at the early days of Booking.com, I recognize a lot of things that feature in this the book - like 'fail fast, learn quickly.' "
Gillian Tans
Advice
Looking
Looking Back
" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
Gillian Tans
Japan
Travel
Us
" We are a bottom-up culture, and we need a communications platform that can facilitate that. "
Gillian Tans
Platform
Culture
Facilitate
" One in five of our customers books for business. But it's scaling very fast. As a result, we have tools for medium or small-sized companies to allow them set their price and give basic reporting functionality. "
Gillian Tans
Price
Tools
Business
" What always drove me was my curiosity. That's what made me join Booking and not be afraid to leave a very successful job and then go into a startup. "
Gillian Tans
Job
Always
Successful
" Eventually, we want to be able to say, whether in your own neighborhood or a city across the globe, our technology will be needed to break through barriers - whether it's money, time, languages, or simply choice. "
Gillian Tans
Money
Time
Choice
" I don't think there's ever a wrong answer as long as people are willing to learn, share. You're never done learning. "
Gillian Tans
You
Done
Learning
" Both business and leisure travellers are enjoying unprecedented levels of choice. "
Gillian Tans
Choice
Levels
Both
" We want to make sure that we have the right products for Chinese people. "
Gillian Tans
Sure
People
Products
" When you start very young and you start to work, you're going to fail. That's how you learn. "
Gillian Tans
Start
Fail
Young
" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "
Gillian Tans
Understanding
Shopping
Travel
" Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. "
Gillian Tans
Experience
Planning
Technology
" Tech is a key driver of social and economic change, and around the world, women like me are transforming businesses, industries, and communities. "
Gillian Tans
Women
Change
Key
" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "
Gillian Tans
Space
Market
Focus
" There are more and more properties joining us to benefit from and leverage our global online marketing expertise. "
Gillian Tans
More
Marketing
Us
" An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language. "
Gillian Tans
Book
Service
World
" There is a misperception among job seekers that opportunities for women in tech exist only for those with coding or engineering experience. To be sure, technology firms do need women with these skills, but they also need women with expertise in other areas, like marketing and finance. "
Gillian Tans
Job
Experience
Need
" Technology's great, but you can only be as good in technology as your people are. "
Gillian Tans
Good
You
Technology