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" The mission of Booking is to empower people to experience the world. Whatever people want to do, wherever they want to go, they can book it with us. "
Gillian Tans
People
Experience
Mission
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" Employing women is good for business. "
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" India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. "
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" The move to Internet-enable travel booking is creating massive convenience, efficiency, and savings for consumers. "
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" With any previous transition we made with technology, it hasn't been the case that we need less people. "
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" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "
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" If you're afraid of failure or getting it wrong, you'll never truly innovate or disrupt the market. "
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" We are a bottom-up culture, and we need a communications platform that can facilitate that. "
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" I am a woman, and I am proud to say that I work in technology. But I also recognise that the combination of those two facts puts me in the minority. "
Gillian Tans
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" As CEOs or board members, women are still underrepresented, and that gap is actually growing. "
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Still
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Board
" There is a misperception among job seekers that opportunities for women in tech exist only for those with coding or engineering experience. To be sure, technology firms do need women with these skills, but they also need women with expertise in other areas, like marketing and finance. "
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" The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker. "
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Me
Think
You
" We found we were able to create better, customer-centric product features more quickly with a more diverse product team. "
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" Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling. "
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Doing
Culture
Research
" Booking.com started with just a website, but we've always thought of our company as being more than just a website. "
Gillian Tans
Thought
Website
More
" If you look around Booking.com, it's a very gender-balanced company. "
Gillian Tans
Around
You
Company
" As a company powered by technology and digital innovation, Booking.com believes strongly in ensuring equal access and opportunity for all within the technology sector. "
Gillian Tans
Innovation
Opportunity
Technology
" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "
Gillian Tans
Product
Testing
Improve
" Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. "
Gillian Tans
Changes
Person
You
" India has a sizeable chunk of the Asian travel market - both inbound and outbound travel. "
Gillian Tans
India
Asian
Both
" We know that companies which have more women in leadership positions have a better performance. "
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Leadership
Performance
Know
" An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language. "
Gillian Tans
Book
Service
World
" There's no point being at the airport longer than needed. "
Gillian Tans
Airport
Being
Than
" There are more and more properties joining us to benefit from and leverage our global online marketing expertise. "
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More
Marketing
Us
" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
Gillian Tans
Japan
Travel
Us
" China's domestic travel is increasing, and that's why we are building our teams here in China. "
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Travel
Our
" I don't think there's ever a wrong answer as long as people are willing to learn, share. You're never done learning. "
Gillian Tans
You
Done
Learning
" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "
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Day
Learning
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" Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. "
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Experience
Planning
Technology
" I'm a master at getting as much in a day as possible. "
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Possible
Day
Much
" We believe in global scalability with local relevance. "
Gillian Tans
Global
Relevance
Believe