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" As a company powered by technology and digital innovation, Booking.com believes strongly in ensuring equal access and opportunity for all within the technology sector. "

Gillian Tans

Innovation

Opportunity

Technology

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" We will invest more into China to make sure that our brand gets more known to Chinese customers. "

" People always travel no matter what. "

" There is a misperception among job seekers that opportunities for women in tech exist only for those with coding or engineering experience. To be sure, technology firms do need women with these skills, but they also need women with expertise in other areas, like marketing and finance. "

" From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing. "

" The move to Internet-enable travel booking is creating massive convenience, efficiency, and savings for consumers. "

" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "

" On the one hand, you have markets such as Singapore and Thailand, with an extremely strong inbound booker market and a well-developed tourism industry. You also have markets that are just opening up to tourists, like Myanmar, that have massive growth potential and then markets that are extremely fragmented within themselves such as Indonesia. "

" I am a woman, and I am proud to say that I work in technology. But I also recognise that the combination of those two facts puts me in the minority. "

Gillian Tans

Work

Woman

" Many people think we are a technology company, but we are totally customer-led. "

" Using science to tell us what customers are looking for is second nature for us here. "

Gillian Tans

Looking

Nature

" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "

" We are a bottom-up culture, and we need a communications platform that can facilitate that. "

" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "

Gillian Tans

Japan

Travel

" Employing women is good for business. "

" One in five of our customers books for business. But it's scaling very fast. As a result, we have tools for medium or small-sized companies to allow them set their price and give basic reporting functionality. "

" Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week. "

" Eventually, we want to be able to say, whether in your own neighborhood or a city across the globe, our technology will be needed to break through barriers - whether it's money, time, languages, or simply choice. "

" From our earliest days, Booking.com has been deploying technology to help strip the friction out of travel. "

" If you look around Booking.com, it's a very gender-balanced company. "

" Booking.com has been very good at performance marketing. That's how we grew our business. "

" In the beginning of Booking.com, we were travelling around Europe a lot. Sometimes we'd do five cities in a week. "

" Traveling changes you as a person. If you buy something, it's so different than if you put your money into traveling. "

" There's no point being at the airport longer than needed. "

" There are more and more properties joining us to benefit from and leverage our global online marketing expertise. "

Gillian Tans

Marketing

" I travel very light. I never want to check a bag. My only standards are a few sets of clothes, my white sneakers, my blue backpack, and my laptop. I don't have any special things otherwise. "

" We wanted to go much bigger than anybody else. That's why we've targeted so many countries. "

" We know that companies which have more women in leadership positions have a better performance. "

" I think companies need to take more ownership over the gender gap themselves because if everybody does that, then overall, it will improve. "

" Things like chatbots, machine learning tools, natural language processing, or sentiment analysis are applications of artificial intelligence that may one day profoundly change how we think about and transact in travel and local experiences. "

" Eventually, people should just say 'give me the best hotel in a certain date in a certain location.' "

Gillian Tans

Location

Hotel