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" Japan is a very important market for us and has grown remarkably as one of the most popular travel destinations in the world. "
Gillian Tans
Japan
Travel
Us
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" Booking.com is one of the biggest translation companies in the world. "
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" India is a fast-growth market and is developing a lot. We continue to increase our partners here and make investments. "
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" I don't think there's ever a wrong answer as long as people are willing to learn, share. You're never done learning. "
Gillian Tans
You
Done
Learning
" The mission of Booking is to empower people to experience the world. Whatever people want to do, wherever they want to go, they can book it with us. "
Gillian Tans
People
Experience
Mission
" We have built out the diversity of our product teams, and we saw the caliber of our testing and experimentation improve significantly. "
Gillian Tans
Product
Testing
Improve
" Recognizing that female participation in technology is lower than it should be, we are committed to bolstering female tech talent, eliminating obstacles and challenges they face, and fostering diversity. "
Gillian Tans
Technology
Face
Challenges
" A long time ago, we had to build interfaces to connect with other companies, and I thought that was a great idea. The company had to pay a lot of money to build it and basically launched it, but our whole operating system almost broke. So, we couldn't continue it. In the end, I had to go on the train to Paris to explain that I had spent millions. "
Gillian Tans
Long
Money
Great
" Eventually, we want to be able to say, whether in your own neighborhood or a city across the globe, our technology will be needed to break through barriers - whether it's money, time, languages, or simply choice. "
Gillian Tans
Money
Time
Choice
" As a company, we believe in free and open borders. We feel this best facilitates the exchange of cultural values and ideas. "
Gillian Tans
Best
Free
Values
" Booking.com has been very good at performance marketing. That's how we grew our business. "
Gillian Tans
Performance
Marketing
Good
" I found the Internet really fascinating. "
Gillian Tans
Really
Internet
Found
" We have many accommodation owners - people who own small hotels, villas and bungalows - and the digital economy has opened up a world of possibility for these business owners. Now, they can sell to and communicate with people around the world, and where Booking.com comes in is to help these accommodation owners adapt to the digital world. "
Gillian Tans
World
Business
Help
" We want to make sure that we have the right products for Chinese people. "
Gillian Tans
Sure
People
Products
" Using science to tell us what customers are looking for is second nature for us here. "
Gillian Tans
Looking
Nature
Us
" People always travel no matter what. "
Gillian Tans
People
Always
Travel
" Not only do we need more women in the technology sector, we also clearly need to refocus energy on improving gender equality in the global economy. "
Gillian Tans
Technology
Women
Equality
" As CEOs or board members, women are still underrepresented, and that gap is actually growing. "
Gillian Tans
Still
Women
Board
" Whether you are checking luggage or bringing a carry-on, always weigh and measure your bags to make sure they are below the airline's size and weight restrictions. Excess baggage fees can be costly. Avoid all baggage fees by only bringing a carry-on. "
Gillian Tans
Only
Always
You
" Instead of traveling on a weekend, begin your trip on a Tuesday or Wednesday, which are often the cheapest days to fly. Being flexible with timing can help with savings. "
Gillian Tans
Help
Weekend
Fly
" Many people think we are a technology company, but we are totally customer-led. "
Gillian Tans
Think
Company
Many
" Typically, I get to the office around eight o'clock. I have a very mixed schedule, and I always try to keep time for things that are not planned. You need time for whatever might pop up in the week. "
Gillian Tans
You
Time
Week
" There are a lot of threats out there. Amazon can enter the travel market. Google could enter the accommodation space. But that is not something that we actively focus on. "
Gillian Tans
Space
Market
Focus
" Booking travel is not like shopping or groceries or booking a restaurant. It's much less frequent, so understanding what works just takes a lot more time. "
Gillian Tans
Understanding
Shopping
Travel
" As a company powered by technology and digital innovation, Booking.com believes strongly in ensuring equal access and opportunity for all within the technology sector. "
Gillian Tans
Innovation
Opportunity
Technology
" There's no point being at the airport longer than needed. "
Gillian Tans
Airport
Being
Than
" Technology's great, but you can only be as good in technology as your people are. "
Gillian Tans
Good
You
Technology
" With any previous transition we made with technology, it hasn't been the case that we need less people. "
Gillian Tans
Need
Technology
Transition
" Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling. "
Gillian Tans
Doing
Culture
Research
" We are putting a lot of investments behind building customer loyalty. We need to make sure we keep investing in the right tech that will help customers. If we keep doing that well, we will keep progressing. "
Gillian Tans
Loyalty
Help
Doing
" Eventually, people should just say 'give me the best hotel in a certain date in a certain location.' "
Gillian Tans
Me
Location
Hotel