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" Though there are lessons that can be learned about becoming a great leader, most exist inherently in the bellies of those who lead. "

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" Some people are born good-looking. Some have the gift of gab. And some are lucky enough to be born smarter than the rest of us. Whether we like it or not, Mother Nature does not dole these characteristics out evenly. "

" There is a difference between listening and waiting for your turn to speak. "

" There is a difference between giving directions and giving direction. "

" Every one of us has the capacity to lead. "

" The trick to balance is to not make sacrificing important things become the norm. "

" If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears. "

" Sometimes spending time with someone who is perceived as 'successful' can make us feel less successful. "

" If you can clearly articulate the dream or the goal, start. "

" Some would argue that you're as successful as the company you keep. Certainly there is a connection between our friends and who we are. "

" I find, when you're an optimist, life has a funny way of looking after you. "

" Any parent who tells their kids that they can't attend a school play or go to a soccer match because they have to work is kidding themselves. It's OK to miss a game or two or a performance here and there, but it's not all right to miss the majority of them. "

" Corporate culture matters. How management chooses to treat its people impacts everything - for better or for worse. "

" Nike doesn't want to make products for everyone - they want to make products for champions. "

" During World War II, the pilot losses were staggering. In some bombing raids, as many as 80% of the planes that left did not return. "

" We can't all be good at everything. This is partly the logic behind having a team in the first place, so each role can be filled with the person best suited for that role and together, every job and every strength is covered. "

" I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets. "

" It is only from the people I've had the good fortune to meet that I am learning the lessons to guide me. Baz Luhrmann, director of 'Moulin Rouge,' for example, has a childlike curiosity about the world. He doesn't pretend to know all the answers - quite the opposite, in fact. He asks loads of questions of everyone. "

" When I was in college, my school newspaper accepted an ad from a Holocaust revisionist organization. This would have been offensive on most college campuses across the country, but I went to a school with a very large Jewish population, so the ad, as you might expect, stirred absolute outrage. "

" Good listeners have a huge advantage. For one, when they engage in conversation, they make people 'feel' heard. They 'feel' that someone really understands their wants, needs and desires. And for good reason; a good listener does care to understand. "

" There are two types of claims: those based on hard numbers and those based on slippery numbers. "

" When I was a kid, I was a bit of a space geek. I loved the space program and all things NASA. I would read books about our solar system; I had pictures of the Space Shuttle on my bedroom wall. And yes, I even went to Space Camp. "

" Leadership is not about the next election, it's about the next generation. "

" Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental. "

" Leave America and you'll find that the consumers in many other countries enjoy watching advertising. Not because the products are better, but because the ads are produced to be entertaining. Sometimes they are funny. Sometimes they are dramatic. Sometimes they are just beautiful. "

" Leaders who fail are the ones who do it by themselves. Leaders who succeed are the ones who allow others to help them. "

" Academic experts may not be good at doing what they are experts in themselves, but they are good at explaining the subject matter to others. They write books, teach courses and offer lessons and give steps others can follow. "

" Listening is active. At its most basic level, it's about focus, paying attention. "

" I like stories of the classic hero, of good versus evil, the ones in which the good guys wear white and the bad guys wear black... and I love a good sword fight. "

" Spending too much time focused on others' strengths leaves us feeling weak. Focusing on our own strengths is what, in fact, makes us strong. "

" Great leaders state out loud what they intend to do and in doing so, they get things done. "