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" There is no decision that we can make that doesn't come with some sort of balance or sacrifice. "

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" At the end of the day, humans are social animals and we are at our best when we get to do things with others who appreciate and enjoy what we enjoy. It's what keeps us human. "

" Anyone can sell product by dropping their prices, but it does not breed loyalty. "

" There is a difference between listening and waiting for your turn to speak. "

" The goal is not to do business with everybody who needs what you have. The goal is to do business with people who believe what you believe. "

" The big picture doesn't just come from distance; it also comes from time. "

" Most politicians are not authentic. "

" I love science fiction - always have. "

Science Fiction

" The lives we live are a bit of a straight-hair vs. curly-hair thing. We often want what we don't have. In reality, it's not about better or worse; it's just perception. "

" My concern is that we live in an economy in which stabbing someone and waiting for them to complain before we remove the knife has become the normal way of doing business. When did we lose sight of the fact that it's not nice to stab people in the first place? "

" Panic causes tunnel vision. Calm acceptance of danger allows us to more easily assess the situation and see the options. "

" Pilots have their names painted just beneath the canopy of their aircraft. This gives the pilot a sense of ownership for his or her jet. What's more, like cars, each aircraft has its own personality, so it's important for a pilot to get to know and love his aircraft. "

" Whether individuals or organisations, we follow those who lead not because we have to, but because we want to. We follow those who lead not for them, but for ourselves. "

" It's always the organizations that are resource constrained that come up with the good ideas to win. "

" Listening is active. At its most basic level, it's about focus, paying attention. "

" Great leaders state out loud what they intend to do and in doing so, they get things done. "

" If we care about the average working American, then Wal-Mart matters. A lot. "

" Like a good parent can't also be his child's best friend, a leader with authority requires some separation from subordinates. "

" Corporate culture matters. How management chooses to treat its people impacts everything - for better or for worse. "

" The world is a bell curve. Classroom test scores, employee performance in a company or how many people really, really like you. No matter the population you're studying, they always fit neatly across the standard deviations of the famous bell curve. "

" Entrepreneurs must be practical experts. They needn't set out to be subject matter experts in what they do; they must set out to solve a problem or pursue some cause or purpose greater than themselves. "

" There are two kinds of experts: academic experts and practical experts. One is not better than the other, but they are very different, and each offers very different value. "

" During World War II, the pilot losses were staggering. In some bombing raids, as many as 80% of the planes that left did not return. "

" The most basic human desire is to feel like you belong. Fitting in is important. "

" There is a difference between vulnerability and telling people everything about yourself. Vulnerability is a feeling. Telling everyone about yourself is just facts and details. "

" Though we may have desires or bold goals, for whatever reason, most of us don't think we can achieve something beyond what we're qualified to achieve. Why, I ask, do we let reality interfere with our dreams? "

" Halloween is one of my favorite days of the year. I have a strict rule: I don't work on Halloween and I won't travel on Halloween. Not for any reason. "

" The strong bond of friendship is not always a balanced equation; friendship is not always about giving and taking in equal shares. Instead, friendship is grounded in a feeling that you know exactly who will be there for you when you need something, no matter what or when. "

" A sour corporate culture can actually make an entire society unhappy. This means that a strong corporate culture can have a positive impact on a society. "

" I try to find, celebrate and teach leaders how to build platforms that will inspire others. "

" The challenge of the unknown future is so much more exciting than the stories of the accomplished past. "