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" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

Frances Hesselbein

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" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

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" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

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" I always had this philosophy that only the best is good enough for those who serve girls. "

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" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

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" Tears belong within the family. "

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" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

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" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

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" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

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" I had read everything Peter Drucker ever wrote. "

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" Girl Scouts helps girls make decisions that are right for them and offer support. "

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" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

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" Listening is an art. "

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" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

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" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

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" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

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" We see change as a challenge, not as a threat. "

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" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

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" A single person doesn't change an organization, but culture and good people do. "

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" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

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" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

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" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

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" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

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" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

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" Age is irrelevant. "

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" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

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" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

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" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

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" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

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" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

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" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

Frances Hesselbein