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" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

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" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

Frances Hesselbein

Error

Because

Than

" I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good. "

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

" I always had this philosophy that only the best is good enough for those who serve girls. "

" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

" Tears belong within the family. "

" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

Pennsylvania

You

" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

" We are increasingly becoming a pluralistic nation. "

" Girl Scouts helps girls make decisions that are right for them and offer support. "

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

" Donors do not reward good intentions. "