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" I had read everything Peter Drucker ever wrote. "

Frances Hesselbein

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" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

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" Listening is an art. "

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" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

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" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

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" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

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" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

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" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

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" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

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" I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good. "

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" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

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" We see change as a challenge, not as a threat. "

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" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

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" We are increasingly becoming a pluralistic nation. "

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" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

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" An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively. "

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" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

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" Move beyond the old assumptions, practices, and language that can be barriers to equal access. "

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" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

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" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

Frances Hesselbein

" Age is irrelevant. "

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" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

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" In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity. "

Frances Hesselbein

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

Frances Hesselbein

" A single person doesn't change an organization, but culture and good people do. "

Frances Hesselbein

" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

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" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

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" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

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" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

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" Good leaders make people's strengths effective and their weaknesses irrelevant. "

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" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

Frances Hesselbein