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" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

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" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

Frances Hesselbein

People

Age

Her

" It is what we do with our lives that counts. "

" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

" Donors do not reward good intentions. "

" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

" Girl Scouts helps girls make decisions that are right for them and offer support. "

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

Pennsylvania

You

" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

" We are increasingly becoming a pluralistic nation. "

" I always had this philosophy that only the best is good enough for those who serve girls. "

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

" Listening is an art. "

Frances Hesselbein

Listening

Art

" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

" A single person doesn't change an organization, but culture and good people do. "

" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

" When I choose what I do, I ask, 'Does it make a difference?' "

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

" In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity. "