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" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

Frances Hesselbein

Diversity

Organization

Management

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" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

Pennsylvania

You

" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

" Listening is an art. "

Frances Hesselbein

Listening

Art

" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

" Move beyond the old assumptions, practices, and language that can be barriers to equal access. "

" We see change as a challenge, not as a threat. "

" Leadership is a matter of how to be - not how to do it. "

" When I choose what I do, I ask, 'Does it make a difference?' "