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" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

Frances Hesselbein

People

Eyes

Focus

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" Age is irrelevant. "

Frances Hesselbein

Age

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" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

" Leadership is a matter of how to be - not how to do it. "

" In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity. "

" Tears belong within the family. "

" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

Pennsylvania

You

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

" Move beyond the old assumptions, practices, and language that can be barriers to equal access. "

" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

" A single person doesn't change an organization, but culture and good people do. "

" It is what we do with our lives that counts. "

" Listening is an art. "

Frances Hesselbein

Listening

Art

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

" Girl Scouts helps girls make decisions that are right for them and offer support. "

" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

" When I choose what I do, I ask, 'Does it make a difference?' "

" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

" I always had this philosophy that only the best is good enough for those who serve girls. "

" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "