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" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

Frances Hesselbein

Beginning

Team

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

" Listening is an art. "

Frances Hesselbein

Listening

Art

" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

" We are increasingly becoming a pluralistic nation. "

" Girl Scouts helps girls make decisions that are right for them and offer support. "

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

" In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity. "

" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

" We see change as a challenge, not as a threat. "

" When I choose what I do, I ask, 'Does it make a difference?' "

" Donors do not reward good intentions. "

" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

" I always had this philosophy that only the best is good enough for those who serve girls. "

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

Pennsylvania

You

" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

" It is not business, it is not government - it is the social sector that may yet save the society. "

" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

" I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good. "

" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

" A single person doesn't change an organization, but culture and good people do. "

" I had read everything Peter Drucker ever wrote. "

" It is what we do with our lives that counts. "

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "