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" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

Frances Hesselbein

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" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

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" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

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" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

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" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

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" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

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" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

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" I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good. "

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" A single person doesn't change an organization, but culture and good people do. "

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" Listening is an art. "

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" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

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" Age is irrelevant. "

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" We are increasingly becoming a pluralistic nation. "

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" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

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" Tears belong within the family. "

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" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

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" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

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" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

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" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

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" Good leaders make people's strengths effective and their weaknesses irrelevant. "

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" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

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" Girl Scouts helps girls make decisions that are right for them and offer support. "

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" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

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" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

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" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

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" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

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" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

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" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

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" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

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