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" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

Frances Hesselbein

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" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

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" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

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" A single person doesn't change an organization, but culture and good people do. "

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" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

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" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

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" Good leaders make people's strengths effective and their weaknesses irrelevant. "

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" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

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" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

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" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

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" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

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" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

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" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

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" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

Frances Hesselbein

" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

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" Donors do not reward good intentions. "

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Good Intentions

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

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" It is not business, it is not government - it is the social sector that may yet save the society. "

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" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

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" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

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" We are increasingly becoming a pluralistic nation. "

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" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

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" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

Frances Hesselbein

" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

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" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

Frances Hesselbein

" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

Frances Hesselbein

" We see change as a challenge, not as a threat. "

Frances Hesselbein

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

Frances Hesselbein

" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

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" Age is irrelevant. "

Frances Hesselbein