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" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

Frances Hesselbein

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" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

Frances Hesselbein

" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

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" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

Frances Hesselbein

" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

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" I always had this philosophy that only the best is good enough for those who serve girls. "

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" I had read everything Peter Drucker ever wrote. "

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" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

Frances Hesselbein

" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

Frances Hesselbein

" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

Frances Hesselbein

" It is what we do with our lives that counts. "

Frances Hesselbein

" We are increasingly becoming a pluralistic nation. "

Frances Hesselbein

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

Frances Hesselbein

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

Frances Hesselbein

" Age is irrelevant. "

Frances Hesselbein

" We see change as a challenge, not as a threat. "

Frances Hesselbein

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

Frances Hesselbein

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

Frances Hesselbein

" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

Frances Hesselbein

" Donors do not reward good intentions. "

Frances Hesselbein

Good Intentions

" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

Frances Hesselbein

" Girl Scouts helps girls make decisions that are right for them and offer support. "

Frances Hesselbein

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

Frances Hesselbein

" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

Frances Hesselbein

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

Frances Hesselbein

" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

Frances Hesselbein

" Listening is an art. "

Frances Hesselbein

" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

Frances Hesselbein

" Tears belong within the family. "

Frances Hesselbein

" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

Frances Hesselbein