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" The Internet has heralded a revolution in our society. It has transformed the way we do business, entertain, communicate, and travel. In many ways, the change has been positive. The web has brought new freedoms, spurred economic growth, and extended the boundaries of knowledge. "

Theo Paphitis

Business

Change

Way

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" If someone underestimates you because you are warm and approachable, then you have an advantage over them. "

" The government must recognise that taxing retailers differently is reckless. "

" Making the first million is hard; making the next 100 million is easy. "

Theo Paphitis

Million

Making

" When I was on 'Dragons' Den,' most of the letters I received were from people under 16. They wrote about their ideas, their views, their challenges. The audience is actually a very young audience. "

" We survived for hundreds of years under the old banking structure. You'd have clearing banks, then merchant banks doing the racy stuff, and then building societies where you'd join a waiting list for a mortgage. But then banks started buying stockbrokers, doing mortgages, and you ended up with these big banking groups doing everything. "

" I didn't have a great childhood, and neither did Debbie, my wife, so we both try to give the kids not only the material things we never had but also the hugs and the love. "

" Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers. "

" I was born in Cyprus, but my family moved to England when I was about six. "

" My family come from Cyprus. Both my father and my grandfather worked on the British bases there, and as the British government granted independence to Cyprus, they granted British passports to those who worked with them. "

" I try to support local traders. The service makes up for any extra cost. "

Theo Paphitis

Cost

Local

" I was lucky enough to find my passion early - in retail - and I have done well but, most importantly, loved doing it. "

" A lot of multinationals have long, drawn-out processes and are pretty useless at putting products on the shelves quickly. "

" I'm a shopaholic. I really am. I can't help myself. I do go into, browse, and purchase from my own shops, too, although the CEOs who run my businesses wish I didn't. "

" Ultimately, if you don't have an interest in what you do, it will be so much harder to make money from it. "

" Businesses might have been helped by the ability to promote themselves on the Internet, but they have also been hit by the web's encouragement of time-wasting by their staff. "

" I am the most conservative person you will ever come across, and that's because I'm good at reducing risks while leaving the potential rewards high. "

" I'm incredibly passionate about business, about small businesses, and about kids being given the right skills so they are successful. "

" I was absolutely astonished and could not believe my eyes at the outrageous interest rates that people in need have to pay to get loans. "

" The more we learn about dyslexia, the more able we will be to help those with it. "

" Without hope, the very fabric of our society will fall apart. "

" If you look at all the investments made during 'Dragons' Den,' the ratio of those that make it to those that don't is actually extremely high. "

" The high streets I remember best were Seven Sisters Road in north London and then sunny Peckham in south London after we moved there. They were where my parents used to shop. They were great, part of being a teenager. "

" For me, the high street is a key part of how we live, what sort of community we are, how we get our news, and how we get our gossip. "

Theo Paphitis

Gossip

Live

" Souvenirs always tend to look great when you see them in some exotic souk but awful when you finally get them back home. They tend to start in my study and eventually get demoted to the garage or the loft. "

" What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must. "

" I know I have been lucky in business, and I am keen now to spread goodwill to others, of course not forgetting that very often, you make your own luck by making use of every opportunity. "

" I used to see Triumph TR7s and E-Type Jags, and I used to think, 'One day, I'm gonna have one of those.' I remember seeing an E-Type and walking round it 40 or 50 times. "