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" Move beyond the old assumptions, practices, and language that can be barriers to equal access. "

Frances Hesselbein

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" Listening is an art. "

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" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

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" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

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" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

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" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

Frances Hesselbein

" Good leaders make people's strengths effective and their weaknesses irrelevant. "

Frances Hesselbein

" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

Frances Hesselbein

" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

Frances Hesselbein

" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

Frances Hesselbein

" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

Frances Hesselbein

" It is not business, it is not government - it is the social sector that may yet save the society. "

Frances Hesselbein

" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

Frances Hesselbein

" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

Frances Hesselbein

" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

Frances Hesselbein

" Donors do not reward good intentions. "

Frances Hesselbein

Good Intentions

" It is what we do with our lives that counts. "

Frances Hesselbein

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

Frances Hesselbein

" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

Frances Hesselbein

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

Frances Hesselbein

" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

Frances Hesselbein

" We see change as a challenge, not as a threat. "

Frances Hesselbein

" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

Frances Hesselbein

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

Frances Hesselbein

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

Frances Hesselbein

" Tears belong within the family. "

Frances Hesselbein

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

Frances Hesselbein

" In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity. "

Frances Hesselbein

" Leadership is a matter of how to be - not how to do it. "

Frances Hesselbein

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

Frances Hesselbein

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

Frances Hesselbein