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" Leadership is a matter of how to be - not how to do it. "

Frances Hesselbein

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" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

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" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

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" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

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" When I choose what I do, I ask, 'Does it make a difference?' "

Frances Hesselbein

Make A Difference

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

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" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

Frances Hesselbein

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

Frances Hesselbein

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

Frances Hesselbein

" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

Frances Hesselbein

" I had read everything Peter Drucker ever wrote. "

Frances Hesselbein

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

Frances Hesselbein

" An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively. "

Frances Hesselbein

" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

Frances Hesselbein

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

Frances Hesselbein

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

Frances Hesselbein

" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

Frances Hesselbein

" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

Frances Hesselbein

" I always had this philosophy that only the best is good enough for those who serve girls. "

Frances Hesselbein

" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

Frances Hesselbein

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

Frances Hesselbein

" Donors do not reward good intentions. "

Frances Hesselbein

Good Intentions

" It is not business, it is not government - it is the social sector that may yet save the society. "

Frances Hesselbein

" Listening is an art. "

Frances Hesselbein

" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

Frances Hesselbein

" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

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" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

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" I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good. "

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" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

Frances Hesselbein