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" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

Frances Hesselbein

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" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

Frances Hesselbein

" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

Frances Hesselbein

" I had read everything Peter Drucker ever wrote. "

Frances Hesselbein

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

Frances Hesselbein

" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

Frances Hesselbein

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

Frances Hesselbein

" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

Frances Hesselbein

" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

Frances Hesselbein

" Leadership is a matter of how to be - not how to do it. "

Frances Hesselbein

" Tears belong within the family. "

Frances Hesselbein

" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

Frances Hesselbein

" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

Frances Hesselbein

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

Frances Hesselbein

" Donors do not reward good intentions. "

Frances Hesselbein

Good Intentions

" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

Frances Hesselbein

" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

Frances Hesselbein

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

Frances Hesselbein

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

Frances Hesselbein

" A single person doesn't change an organization, but culture and good people do. "

Frances Hesselbein

" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

Frances Hesselbein

" We are increasingly becoming a pluralistic nation. "

Frances Hesselbein

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

Frances Hesselbein

" Girl Scouts helps girls make decisions that are right for them and offer support. "

Frances Hesselbein

" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

Frances Hesselbein

" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

Frances Hesselbein

" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

Frances Hesselbein

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

Frances Hesselbein

" Listening is an art. "

Frances Hesselbein

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

Frances Hesselbein