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" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

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" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

Frances Hesselbein

Management

Practice

Help

" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

" Good leaders make people's strengths effective and their weaknesses irrelevant. "

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

" I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good. "

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

" When I choose what I do, I ask, 'Does it make a difference?' "

" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

Frances Hesselbein

Simple

Honest

" Girl Scouts helps girls make decisions that are right for them and offer support. "

" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

" Listening is an art. "

Frances Hesselbein

Listening

Art

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

" I always had this philosophy that only the best is good enough for those who serve girls. "

" It is what we do with our lives that counts. "

" Leadership is a matter of how to be - not how to do it. "

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "