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" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

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" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

Frances Hesselbein

Practice

Values

Leadership

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

" Leadership is a matter of how to be - not how to do it. "

" Age is irrelevant. "

Frances Hesselbein

Age

Irrelevant

" I thought I'd never leave Pennsylvania. And I never imagined that I'd one day have the chance to lead the largest organization for girls and women around the world. "

" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

" In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity. "

" A single person doesn't change an organization, but culture and good people do. "

" It is what we do with our lives that counts. "

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

" We see change as a challenge, not as a threat. "

" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

" Good leaders make people's strengths effective and their weaknesses irrelevant. "

" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

" Listening is an art. "

Frances Hesselbein

Listening

Art

" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

" Donors do not reward good intentions. "

" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

" Tears belong within the family. "

" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

" It is not business, it is not government - it is the social sector that may yet save the society. "

" Girl Scouts helps girls make decisions that are right for them and offer support. "

" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "