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" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

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" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

Frances Hesselbein

Own

Democracy

Future

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

" We see change as a challenge, not as a threat. "

" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

" Leadership is a matter of how to be - not how to do it. "

" Move beyond the old assumptions, practices, and language that can be barriers to equal access. "

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

Pennsylvania

You

" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

" A single person doesn't change an organization, but culture and good people do. "

" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

" It is what we do with our lives that counts. "

" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

" We are increasingly becoming a pluralistic nation. "

" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

" I had read everything Peter Drucker ever wrote. "

" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

" It is not business, it is not government - it is the social sector that may yet save the society. "

" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

Frances Hesselbein

Simple

Honest

" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

" When I choose what I do, I ask, 'Does it make a difference?' "

" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

" Good leaders make people's strengths effective and their weaknesses irrelevant. "