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" Donors do not reward good intentions. "

Frances Hesselbein

Good Intentions

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" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

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" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

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" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

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" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

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" Tears belong within the family. "

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" Leadership is a matter of how to be - not how to do it. "

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" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

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" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

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" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

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" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

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" A single person doesn't change an organization, but culture and good people do. "

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" Selling cookies is usually a girl's first exposure to the world of business. She learns how to meet the public, talk about a product, sell the product, and is responsible for collecting money, giving change, and delivering the product. That's quite a business venture for a 7-year-old. "

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" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

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" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

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" It is not business, it is not government - it is the social sector that may yet save the society. "

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" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

Frances Hesselbein

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

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" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

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" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

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" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

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" Age is irrelevant. "

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" I had read everything Peter Drucker ever wrote. "

Frances Hesselbein

" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

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" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

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" When I choose what I do, I ask, 'Does it make a difference?' "

Frances Hesselbein

Make A Difference

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

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" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

Frances Hesselbein

" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

Frances Hesselbein

" We cannot ensure equal access or build upon our diverse strengths by sitting at our desks. "

Frances Hesselbein