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" Noise is the number one problem in modern offices. A big part of addressing this issue is making sure unwanted sound from adjacent spaces doesn't intrude or interfere. "

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" Most people think it's a linear relationship: I speak, you listen. Actually, it's a circle, because the way you listen affects how I speak, and the way I speak affects the way you listen. "

Julian Treasure

Speak

You

Think

" The trouble with listening is that so much of what we hear is noise, surrounding us all the time. "

Julian Treasure

Listening

Noise

" Sadly, piped music in so many public spaces is often just more noise. Rarely is it carefully designed to enhance our experience; much more likely it is there because retailers have subscribed to an incorrect view that music makes people spend more. "

Julian Treasure

Music

Experience

" We vote for politicians with lower voices, it's true, because we associate depth with power and with authority. "

" If we teach our children how to listen properly to the world - and especially to each other - they will understand the consequences of their own sound and be far more responsible in making it. "

" There's a lot of research now showing that noise, and the lack of quiet working space, is one of the biggest issues for all office workers. "

" While interrupting is not always wrong, it should never become a habit. "

" If you're listening consciously, you can take control of the sound around you. It's good for your health and for your productivity. If we all do that, we move to a state that I like to think will be sound living in the world. "

" In a room full of 60 to 70 people which is open plan and absolutely quiet, it's very intimidating to make a phone call. And if you do so, you're upsetting about 15 to 20 people because they're put off by your phone call. "

" I love reading other people's papers on the Tube. "

" I often go into shops and ask them to turn the music down. "

Julian Treasure

Turn

Down

" Every individual's listening is as unique as his or her fingerprints because we all listen through filters that develop from our personal mix of culture, language, values, beliefs, attitudes, expectations and intentions. That is why one person's musical taste is another person's hideous noise. "

" Ears are made not for hearing but for listening. Listening is an active skill, whereas hearing is passive. Listening is something that we have to work at - it's a relationship with sound. And yet, it's a skill that none of us are taught. "

" Some of my best friends are architects. And they definitely do have ears. But I think sometimes they don't use them when they're designing buildings. "

" If we're not listened to, then that doesn't create a desire inside us to listen to others. Societally, we don't value it. "

" We move through soundscapes all the time, and most of them are accidental - a by-product. Most retail soundscapes are accidental, incongruent with the brands, and mostly hostile. "

" I have visited a number of boutique hotels where you feel there is a little bit of self-indulgence going on. "

" My dream is to make the world sound better, but the only way to do that is to let businesses see that there is profit in it. "

" We experience every space in five senses, so it's strange that architects design just for the eyes. "

" People find birdsong relaxing and reassuring because over thousands of years, they have learnt when the birds sing, they are safe; it's when birds stop singing that people need to worry. "

" When you hear a child's voice, it will have that immediate effect of putting you in mind of looking after children. "

" It's an interesting door opening, this use of sonic signalling - using sound to alert us in a more subtle way than a beep. "

" Your ears are always on - you have no ear lids. They work even when you sleep. "

" I would suggest that our listening is the main way that we experience the flow of time from past to future. "

" All of our physical rhythms are being affected by sound outside us all the time. "

Julian Treasure

Sound

Physical

" Sound changes moods, yet most of the sound around us is unplanned. "

Julian Treasure

Changes

Moods

" You can't truly listen to someone and do anything else at the same time. "

" Most of us walk around with our ears switched off because so much noise is unpleasant. "

" Just three minutes a day of silence is a wonderful exercise to reset your ears and to recalibrate so that you can hear the quiet again. If you can't get absolute silence, go for quiet; that's absolutely fine. "

" Retailers don't think about why they have music. There are a number of issues. It can be very powerful in the right place, where it is played appropriately. "