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" When I choose what I do, I ask, 'Does it make a difference?' "

Frances Hesselbein

Make A Difference

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" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

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" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

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" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

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" We are increasingly becoming a pluralistic nation. "

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" We see change as a challenge, not as a threat. "

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" Age is irrelevant. "

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" Tears belong within the family. "

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" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

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" Good leaders make people's strengths effective and their weaknesses irrelevant. "

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" It is what we do with our lives that counts. "

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" It is not business, it is not government - it is the social sector that may yet save the society. "

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" Girl Scouts helps girls make decisions that are right for them and offer support. "

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" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

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" I had read everything Peter Drucker ever wrote. "

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" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

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" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

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" An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively. "

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" Donors do not reward good intentions. "

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Good Intentions

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

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" Leadership is a matter of how to be - not how to do it. "

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" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

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" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

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" When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there. "

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" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

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" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

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" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

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" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

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" Move beyond the old assumptions, practices, and language that can be barriers to equal access. "

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