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" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

Frances Hesselbein

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" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

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" When I choose what I do, I ask, 'Does it make a difference?' "

Frances Hesselbein

Make A Difference

" A single person doesn't change an organization, but culture and good people do. "

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" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

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" Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches. "

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" We are increasingly becoming a pluralistic nation. "

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" In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A. "

Frances Hesselbein

" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

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" I had read everything Peter Drucker ever wrote. "

Frances Hesselbein

" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

Frances Hesselbein

" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

Frances Hesselbein

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

Frances Hesselbein

" I lost my son in late 2011. He had been totally incapacitated from his neck down for the last eight years of his life, but his mind was alive and brilliant in those years. He even wrote a book, 'Allegheny Mountain,' lying at home in his hospital bed. "

Frances Hesselbein

" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

Frances Hesselbein

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

Frances Hesselbein

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

Frances Hesselbein

" Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare. "

Frances Hesselbein

" Move beyond the old assumptions, practices, and language that can be barriers to equal access. "

Frances Hesselbein

" I always had this philosophy that only the best is good enough for those who serve girls. "

Frances Hesselbein

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

Frances Hesselbein

" I didn't have a career plan. But what I did was, whenever there was a door open and a new opportunity, I always looked into it and took a chance and walked through the door. "

Frances Hesselbein

" An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively. "

Frances Hesselbein

" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

Frances Hesselbein

" Leadership is a matter of how to be - not how to do it. "

Frances Hesselbein

" Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments. "

Frances Hesselbein

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

Frances Hesselbein

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

" At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children. "

Frances Hesselbein

" We see change as a challenge, not as a threat. "

Frances Hesselbein

" Tears belong within the family. "

Frances Hesselbein