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" We are increasingly becoming a pluralistic nation. "

Frances Hesselbein

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" Listening is an art. "

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" Leadership is a matter of how to be - not how to do it. "

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" If you are building a corporate culture of greatness, you have to define culture on your own terms and with the people you work with. "

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" Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. "

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" With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. "

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" An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively. "

Frances Hesselbein

" A single person doesn't change an organization, but culture and good people do. "

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" There's something exhilarating about being in the mountains and talking about management and the future with Peter Drucker. "

Frances Hesselbein

" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

Frances Hesselbein

" Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism. "

Frances Hesselbein

" It is what we do with our lives that counts. "

Frances Hesselbein

" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

Frances Hesselbein

" I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people. "

Frances Hesselbein

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

Frances Hesselbein

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

Frances Hesselbein

" I always had this philosophy that only the best is good enough for those who serve girls. "

Frances Hesselbein

" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

Frances Hesselbein

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

Frances Hesselbein

" We see change as a challenge, not as a threat. "

Frances Hesselbein

" Age is irrelevant. "

Frances Hesselbein

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

Frances Hesselbein

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

Frances Hesselbein

" In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity. "

Frances Hesselbein

" Girl Scouts helps girls make decisions that are right for them and offer support. "

Frances Hesselbein

" Leadership is not a basket of tricks or strategies or skills that you pull out. Leadership begins with the quality of the person. "

Frances Hesselbein

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

Frances Hesselbein

" The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests. "

Frances Hesselbein

" It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development. "

Frances Hesselbein