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" Shopify was built as a company that could be run remotely anywhere. "
Tobias Lutke
Anywhere
Built
Run
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" I'm a liberally minded immigrant, leading a predominantly liberal workforce hailing from predominantly liberal cities and countries. "
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" Every phase of building a company is really hard. "
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" Why do Canadians sell themselves short? I've never been able to answer that question. "
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" If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with. "
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" More and more people are opening online stores and online retail businesses. This market is expanding very, very quickly. "
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" Once you've made peace with the fact that you're hardly ever going to work on anything that you're actually good at, the only thing that you can do is get good very fast on everything you have to do. "
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Good
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" To me, a great company starts with a great product and ends with a great product. "
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" Being part of something that's growing fast is better than being part of something that isn't growing fast because opportunities are essentially everywhere, and you're not competing for something. "
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Opportunities
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" We need a lot more technically literate people. The computers are the tools that are going to solve essentially all problems, and the people who can use them better will be more effective. "
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Better
Problems
People
" It is incredibly powerful if you solve the problem you actually have yourself. It's really tough to develop a good product when you don't have very close proximity to the people who actually use your product. The closest proximity you can have to those people is to be that person. "
Tobias Lutke
Powerful
Yourself
Tough
" I never went to university. "
Tobias Lutke
University
Never
" I think I probably had to start a company, because I don't think I can work for other people. "
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People
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" One of the most important tasks as a leader in a startup is to pick the right metric to track. This is often referred to as the 'compass metric' because it will be your compass for growth. It's important to note that 'compass metrics' will likely change over the lifetime of a business. "
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" If you believe something needs to exist, if it's something you want to use yourself, don't let anyone ever stop you from doing it. "
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Use
Stop
Doing
" I have serious, serious problems with personas - with unauthentic individuals. "
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Serious
Problems
Individuals
" Everyone loves feeling comfortable. But it's actually completely useless. "
Tobias Lutke
Useless
Feeling
Comfortable
" What could be more Canadian than working hard to figure out something new and sharing it with the world? The world wants to hear from us! "
Tobias Lutke
New
World
Working Hard
" I spent my time, growing up, essentially between two things: technology and retail. I was fascinated by selling and loved the idea of making a profit, but I also spent a lot of time on technology. "
Tobias Lutke
Two
Technology
Time
" Shopify has been a perpetually underestimated company at every point of its history. "
Tobias Lutke
Point
Every
Company
" We are reluctant to do these bigger acquisitions that are then integrated, especially if they are committed to a certain product that they want to build that we can't guarantee we will keep evolving. "
Tobias Lutke
Bigger
Will
Want
" When the market turns down, a lot of people lose jobs... and that's the time people become entrepreneurs. Downturns end up being the best times to start companies. "
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Time
Best
End
" I'm ridiculously lucky. "
Tobias Lutke
Ridiculously
Lucky
" We're trying to build the largest start-up ever without becoming a big company. "
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Company
Big
Build
" Change has to be fundamental to a company's culture, or there is no way it can survive. "
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Change
Way
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" I got my first computer when I was 6, and I was part of that early generation of children who grew up with computers always being around. I fell in love with them early on. "
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Children
Computers
Generation
" Different people need different kinds of communication for it to have the same effect. That was something I had to learn. "
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Same
People
Need
" A lot of people have a great business idea; they just need a little push to make it a reality. "
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Reality
People
Push
" I'm always trying to think of ways to make something more efficient. If I have to do something once, that's fine. If I have to do it twice, I'm kind of annoyed. And if I have to do it three times, I'm going to try to automate it. "
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Try
Trying
Always
" Given the success rate, if you want to get wealthy, entrepreneurship is a horrible way of doing it. There are significantly easier ways of doing it. "
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Want
Success
Doing
" No one benefits from us not taking credit for our successes. There is no virtue in allowing kudos to go unclaimed or elsewhere. "
Tobias Lutke
Credit
Benefits
Go