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" I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good. "

Frances Hesselbein

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" Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique. "

Frances Hesselbein

" Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world. "

Frances Hesselbein

" Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. "

Frances Hesselbein

" Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management. "

Frances Hesselbein

" We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. "

Frances Hesselbein

" I believe that tears should be very private, and no matter what issue or what situation, we should have a very dignified demeanor. "

Frances Hesselbein

" I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls. "

Frances Hesselbein

" Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission. "

Frances Hesselbein

" Leadership is a matter of how to be - not how to do it. "

Frances Hesselbein

" There is just one reason that we are placed on this Earth. That reason is to love and be loved - in that order. "

Frances Hesselbein

" If you grow up in Germantown, Pennsylvania, as I did, 5:30 means 5:30. "

Frances Hesselbein

" When it comes to communicating change at any time, the mission must be clear, and it must inspire. "

Frances Hesselbein

" One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves. "

Frances Hesselbein

" Good leaders make people's strengths effective and their weaknesses irrelevant. "

Frances Hesselbein

" I had read everything Peter Drucker ever wrote. "

Frances Hesselbein

" Listening is an art. "

Frances Hesselbein

" The real leader redefines or defines the mission in a very powerful way so that people understand it; it permeates the organization. "

Frances Hesselbein

" Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do. "

Frances Hesselbein

" I always had this philosophy that only the best is good enough for those who serve girls. "

Frances Hesselbein

" When I choose what I do, I ask, 'Does it make a difference?' "

Frances Hesselbein

Make A Difference

" An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively. "

Frances Hesselbein

" At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become. "

Frances Hesselbein

" Age is irrelevant. "

Frances Hesselbein

" Donors do not reward good intentions. "

Frances Hesselbein

Good Intentions

" It is not business, it is not government - it is the social sector that may yet save the society. "

Frances Hesselbein

" In my life, I don't have roadblocks and obstacles. I might have something you would call a 'challenge.' I throw that out the window, and I call that a wonderful opportunity. "

Frances Hesselbein

" In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy. "

Frances Hesselbein

" It is what we do with our lives that counts. "

Frances Hesselbein

" I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. "

Frances Hesselbein

" When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. "

Frances Hesselbein