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" I'm a love-it-or-hate-it person. I don't waffle. "

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" Through our effective campaign-management strategies, we're seizing opportunities to capture additional insights on customer behaviors, allowing us to reach and communicate with them more effectively. "

" I've always had a philosophy that position doesn't define power. Impact defines power. What impact are you making on people? What impact are you making on business? "

" I believe in accessibility. I believe in honesty and a culture that supports that. And you can't have that if you're not open to receiving feedback. "

" I started at HSN in May of 2006, and by October, we had rolled out a new brand image, a new tagline, a new vision statement, a new customer manifesto, and new advertising. "

" We really see the future of what we call 'distributed commerce,' so how we get our content, our products, and our brands to consumers. "

" HSNi Cares was established in 2010 with a mission to empower women and support children and families in need locally, nationally, and globally. "

" All children, regardless of their income, ethnicity, or geography have the right to be protected and be given the opportunity to reach their full potential, which is why our global HSNi Cares partner is the U.S. Fund for UNICEF. "

" If you go up on a mountain and scream about change, you better make sure you're ready for people to come. "

" I spend all day thinking of shopping. I love the thrill of finding that wonderful, perfect thing, the feeling of your heart racing because it's so right. "

" When people want to lose weight, they get to a point where they are desperate and looking for the new thing that is going to work miracles. But at the end of the day, there is no such thing. "

" Content is power in today's world, and if you can own that content, create it and make interaction more of an experience than a transaction, you create a different kind of loyalty. "

" Everybody is talking about cord cutting. It's not about the cord. It's the content. "

" When I got my first VP title at 26, my parents finally stopped asking when I was going to get my law degree. "

" Our destination programming allows us to put a stake in the ground and create a showy tweak that is story driven, with products that are inspiring to our customers, and the content doesn't expire at the end of the show but continues to live on in various formats on multiple distribution platforms. "

" Fear is not a motivating factor. You might be able to get a little bit more out of someone in the short term, but you will completely erode your business and your culture in the long term. You're going to lose all your good people. You're not going to have people tell you the truth, and it becomes the tradition. "

" At HSN, entertainment has quickly become a core part of who we are and is a key differentiator from others in the retail landscape. "

" Too many people who come in as CEO of a poorly performing company assume that none of the incumbent executives are worth retaining. That's not always the case. Sometimes the talent is there, but it's not being led well. "

" Value can mean a price. Value can mean exclusivity. Value can mean, 'I can't get it anywhere else, and this is really something I want.' "

" I don't care what we're quote-unquote selling; we're about inspiring people through storytelling. "

" In addition to showing our customers what to wear, we also educated them on how to wear it by launching The Closet and utilizing the beauty bar, where our style experts provided videos with tips to educate and inspire. "

" I've always been a risk taker; I've never believed in following the expected path. "

" We have to focus on what we can do. It has to be about experience; it has to be about unique product. It has to be about delivering our content as broadly as we can, and that's been a huge effort on our part. "

" I think technology, on one side, you can look at it; it's disrupted a lot of industries and businesses. On the other side, it's enabled us to do things that we never thought possible in being able to engage customers. "

" Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days. "

" We're not trying to be Amazon, all things to all people. "

" I've learned not to let people judge me in how I want to live my life. Every single woman is an individual, and there's no one path. You just have to take the path that you think is right for you. "

" There's three things that are never good for a consumer mindset: uncertainty certainly, concern, and discordance. "

" It's good to have a goal. "

" If you are not diverse, you are saying, 'I don't want to be successful.' "

" If you think about a business where uncertainty is an anathema, it's around consumer spending, and it's around retail. "