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" Many people mistakenly think a new technology cancels out an old one. "

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" If written directions alone would suffice, libraries wouldn't need to have the rest of the universities attached. "

" Most people who work at home find they do not have the benefit of receptionists who serve as personal guards. "

" Over the last couple of decades, the personalization of the office changed dramatically... there's an informality people often take for the absence of rules - which it's not. "

" Learn graceful ways of saying no and of pointing out that this pressure to do something is not in line with most people's wishes. "

" We already know that anonymous letters are despicable. In etiquette, as well as in law, hiring a hit man to do the job does not relieve you of responsibility. "

" I am a traditionalist, and I'm an innovator. Most of what I do is to weigh change and legislate to the best of my ability on what should change and what should not. Do I have a respect for tradition? Of course I do. Do I have a blind belief in it? No. "

" When people start hurling insults at you, you know their minds are closed and there's no point in debating. You disengage yourself as quickly as possible from the situation. "

" Presents are symbolic. When you give them in your personal life, they should show that you are paying attention to the person to whom you're giving them. "

" Obviously I'm going to be polite, so nobody has anything to fear from me. "

" There are three social classes in America: upper middle class, middle class, and lower middle class. "

" Parents should conduct their arguments in quiet, respectful tones, but in a foreign language. You'd be surprised what an inducement that is to the education of children. "

" The greater the controversy, the more you need manners. "

" First. I began my career as a copy girl. and the White House coverage, for example, was in the then-Women's section. So it was social coverage. It wasn't news, although we often got rather startling news out of it. "

" When a society abandons its ideals just because most people can't live up to them, behavior gets very ugly indeed. "

" One of the big no-nos in cyberspace is that you do not go into a social activity, a chat group or something like that, and start advertising or selling things. This etiquette rule is an attempt to separate one's social life, which should be pure enjoyment and relaxation, from the pressures of work. "

" For email, the old postcard rule applies. Nobody else is supposed to read your postcards, but you'd be a fool if you wrote anything private on one. "

" Chaperons, even in their days of glory, were almost never able to enforce morality; what they did was to force immorality to be discreet. This is no small contribution. "

" Chaperons don't enforce morality; they force immorality to be discreet. "

" Being polite does not mean being mummified. "

" Etiquette does not render you defenseless. If it did, even I wouldn't subscribe to it. But rudeness in retaliation for rudeness just doubles the amount of rudeness in the world. "

" The language of clothing is high symbolism and we all, in moments where we need to know this, realize it. "

" You do not have to do everything disagreeable that you have a right to do. "

" I try to behave myself, and I succeed. "

" Hypocrisy is not generally a social sin, but a virtue. "

" Honesty has come to mean the privilege of insulting you to your face without expecting redress. "

" The mistake people keep making is that if they find a wonderful new tool, like email, they have to give up all others. They don't. You have simply added another very useful means to your communications repertoire. "

" Indeed, Miss Manners has come to believe that the basic political division in this country is not between liberals and conservatives but between those who believe that they should have a say in the love lives of strangers and those who do not. "

" My children did not go through a stage of being rude to their parents. I'm sorry if that sounds incredible. "

" People read informality as, 'Do whatever you feel like,' and whatever you feel like might be disastrous. "

" 'Honesty' in social life is often used as a cover for rudeness. But there is quite a difference between being candid in what you're talking about, and people voicing their insulting opinions under the name of honesty. "